SuperSmart USA Reviews | Read Customer Reviews of us.supersmart.com

SuperSmart USA Reviews | Read Customer Reviews of us.supersmart.com

SuperSmart USA reviews

Showing 18 reviews with 2 stars · Clear filters

Bota A.
Oct 12, 2026
I found the experience misleading
I found the experience misleading. All communication and website are in French so I assumed pricing was CAD since it was not specified USD or CAD. I am dissapointed, a purchase that was supposed to be under $50 is now around $60 because of the currency exchange. I am still waiting for the product to arrive, I will be able to rate it after I use it for a couple of months.
Reply from SuperSmart USAOct 12, 2026
Dear Anca, We sincerely apologize for the confusion and inconvenience regarding the currency displayed on our website. We completely understand your disappointment. Thank you for bringing this to our attention. We take your feedback seriously and will use it to improve our website and make currency information clearer for our Canadian customers. We hope your order arrives soon and that you will be satisfied with our products. Kind regards, The SuperSmart Team
Report
JK
Sep 21, 2026
My package did not contain the main item I ordered
My package did not contain the Potassium Bicarbonate which was the main reason I placed an order. Only the CoQ10 was in the package. The delivery email indicated that both of these were in the same shipment.
Reply from SuperSmart USASep 21, 2026
Hello, Thank you for letting us know, and we are sorry for the confusion with your order (ref. 215822). The Potassium Bicarbonate was out of stock when your order was prepared, so we shipped the CoQ10 first rather than hold everything back. The item was marked as out of stock in your order recap email, but we understand this is easy to miss. Our new stock of Potassium Bicarbonate is expected at the beginning of next week. Your bottle will be shipped as soon as it arrives, at no additional cost, and you will receive a separate tracking email. If you would rather not wait, contact our customer service through us.supersmart.com and we will refund the item right away. Thank you for your patience. The SuperSmart Team
Report
YANNICELLI H.
Jul 10, 2026
There was no notice of delivery and the…
There was no notice of delivery and the package was as left to bake in the afternoon sun inside the mailbox. That is a poor service.
Reply from SuperSmart USAJul 10, 2026
Hi Hector, Sorry to hear how your package was delivered. Leaving it to sit in a hot mailbox with no delivery notice is not the standard we want, and you're right to flag it. This comes down to the carrier's handling on final delivery, and we're actively working with our shipping partners to improve delivery notifications and how parcels are left. Thanks for letting us know. SuperSmart team
Report
Carmen
Sep 29, 2025
It is a great product but I still have…
It is a great product but I still have not received it yet
Reply from SuperSmart USASep 29, 2025
Hi Carmen, Thank you for your kind words about our product. We’re very sorry you haven’t received your order yet. Unfortunately, this item is currently out of stock due to unforeseen delays at customs related to the new tariffs, which have slowed down our incoming shipments. We sincerely apologize for the inconvenience and frustration this may cause. Our team is working hard to restock as quickly as possible, and we’ll notify you as soon as your order is ready to ship. If you’d like more details or wish to adjust your order, please don’t hesitate to contact our Customer Service team at [email protected] with your reference number 200142. Thank you for your patience and understanding. Best regards, The SuperSmart Team
Report
Ann B.
Sep 12, 2025
I use the lactobacillus gasseri to make yogurt
I use the lactobacillus gasseri to make yogurt, and when I made it using a recipe I've used many many times, it failed, leading me to believe that there was something wrong with the product. I will try one more time, but am not holding out much hope.
Reply from SuperSmart USASep 12, 2025
Hi Ann, Thank you for sharing this and I’m sorry for the frustration with your batch. Our Lactobacillus gasseri is formulated as a dietary supplement, not as a yogurt starter culture, so we can’t guarantee successful fermentation. Even when a probiotic contains live organisms, the strain, CFU level, excipients, and fermentation conditions (milk prep, temperature, incubation time, oxygen, pH) may not match what’s required to set yogurt reliably. If you’d like to keep experimenting, a dedicated yogurt starter is likely to give you more consistent results. In the meantime, we’d love to help directly—please email [email protected] with your order number so we can review your case and arrange the best solution (replacement or refund as appropriate). Thanks again for giving us the chance to make this right. The SuperSmart Team
Report
GELISTA E.
Aug 4, 2025
Ghosted
I placed my order three weeks ago. It still hasn’t arrived. I understand there could be backorders but what bothers me is the silence. No communication at all to let me know what’s happening or what to expect.
Report
azhealey
Jan 15, 2025
Where is the correct labeling for this product???
Nothing went "wrong," however, the bottle of Folate you sent had no real label on the front...just B&W letters saying folate...no dosage. First 2 bottles I purchased had labels as shown in you online description. Why? Unless you can read the microscopic lettering of the contents, it still doesn't clearly let you know what you're buying...please explain?
Reply from SuperSmart USAJan 15, 2025
Dear, Thank you for your feedback regarding the labeling of your recent Folate purchase. We appreciate the opportunity to clarify. The label you received reflects our newly updated packaging. While the design may look different from our previous labels, rest assured that the product inside meets the same high-quality standards you’ve come to expect. The updated design was implemented to streamline and modernize our branding while maintaining all the necessary product information. We understand that changes in packaging can sometimes cause confusion, and we truly appreciate your patience as we transition to our new look. If you have any concerns about dosage or other details, please don’t hesitate to reach out—we’re here to assist you. Thank you for your understanding and continued trust in SuperSmart. If you have any further questions, feel free to contact us at [email protected] or call us at +1 (786) 522-3907. Best regards, Customer Service Team SuperSmart
Report
Ronald
Dec 23, 2024
I didn't receive a email confirmation…
I didn't receive a email confirmation of my recent purchase and as of yet have not received the item requested. I therefore withhold a final review.
Reply from SuperSmart USAJan 2, 2025
Dear Ronald, Thank you for bringing this to our attention, and I apologize for any inconvenience caused by not receiving your email confirmation or your order yet. It’s possible that the confirmation email may have been filtered into your spam or junk folder. If you are unable to locate it, please feel free to contact our customer service team at [email protected] or call us at +1 (786) 522-3907, and we’ll be happy to provide you with the details of your order. Regarding your order delivery, we are actively checking on its status to ensure it reaches you as soon as possible. We appreciate your patience and understanding while we resolve this for you. If there is anything further we can do to assist you, please don’t hesitate to let us know. We are committed to ensuring your satisfaction. Best regards, Customer Service Team SuperSmart
Report