Direct Express® cardReviews of usdirectexpress.com

Terrible service. I have been working with an individual who has requested a new Direct Express card, but they have not sent it. After waiting for a very long time, we have repeatedly been told to send front and back copies of her birth certificate, state issued picture ID, and social security card. We have sent these items in at least 6 times, but only receive an automated reply instructing us to send these items. Consequently, the individual is not able to access her SSI, and is at risk of eviction.

I worked for Conduent which dealt with direct express and the customers are a joke. For one this is not a bank. Its a prepaid debit card. You cant use it to transfer money into your account. There is no routing and account number either. Also these customers are either ghetto, non internet savvy, elderly or illiterate. Im so glad I no longer work for this joke of a company. I worked at their Guaynabo location which is another joke. People please dont get direct express. Its too easy to get hacked. Get a bank account and have social security deposit it there.

I'm going to help those maggots get better when I file a federal lawsuit against their f****** asses

I issued a new card supposedly the 19th. Never recieved my card. I have been calling for days. Its been over 13 days no card. Cant pay rent. They dont care. Waited 20 mins today and a lady got on the phone finally and even laughed at the fact that i got to pay my rent. She said it was issued out the 11th then said the 19th. I cant rememmber the exact date but this service never answers your call anymore. They cant track it or help me. Im going to get my own bank. They have went downhill terribly. Dont use them if you can get a different bank.

they need to stop stealing our money we meef to get together md stop them

They police what a grown adult can use their SSI for. There are too many locations and products they deny payment. NEVER trust Direct Express as your payment card while on a vacation. When they do deny you the ability to pay for something with your card, you will not be able to solve the problem by talking to a real representative. I've had enough of this insanity. This week I'm switching my SSI deposits to a checking account and dumping Direct Express.

Sorry sorry you can’t transfer money if so a certain amount and no more. I’ve gotten rid of that card. They hold the funds pending for days instead of releasing like other 2 or 3 days in your account. Don’t like for you to transfer all the accounts with fund keep them in business. They needs to get with the program like everyone else and not try to control something that’s not theirs. If I need to transfer they shouldn’t decide on how much you can transfer they are ridiculous and needs to be investigated and shut down with all these negative reviews they are pitiful and need to look at these reviews so they will know they is bad business.chime ,PayPal,cash app,net spend and other beats this mess. I got my funds going somewhere else starting next month and I will have my funds in my account and not sitting in account pending for days. Out of this miserable frustrating account and place. Get SMART people and RUN and dont think twice it other out there that appreciate your business.

Well, an update.... I go to send ACH documents to Direct Express to transfer money off my new card to my new bank. It gets quietly denied. Thats the result of my call today to DX/Conduent/Comerica Bank. I ask to be transferred to a manager. I was assured I would speak to one. I never did. I did find out that DX denied my ACH info, which included my bank letter with my name, address, routing number and account number (PDF), and 2 photos of State ID. All required items on 1 single page, but had 4 pages, which included my deposit slip on page 3, which had all of the requested info. No reason for the denial. I cannot wait to get away from this company/companies. As noted in my last review, they put limits on transferring and spending afterwards. Thats why all my transactions were denied. I cannot be a slave to this card company. It is literally killing me. Very bad company. "Zero-star" service. Only looks out for itself. If only I could post the pictures sent (redacted, of coarse)!!!!!!! Update on 12/04/25: I have chosen to open a new bank account, as my REQUESTED documentation from my new bank was denied to link my new bank to DX card THREE TIMES. If all goes well, SSA should deposit to my new bank in Jan '26 then my account will be exhausted and closed. Shame on you Comerica! Someone needs to go to Congress and go up against you! You are at least breaking 1 FEDERAL law, especially the abuse towards disabled citizens and how you are funded. I notice how you do not reply back. Guess that only happens on BBB'S reviews page. Screw with my money in Jan '26, I will be there reviewing you too. I want ALL of my money gone from your accounts.