Direct Express® cardReviews of usdirectexpress.com

never picking up bro

I'm only giving 1 star to be able to write the review,this place is ATROCIOUS RUDE AND DO NOT CARE ABOUT THEIR PATRONS I've been going back and forth with them for a WHOLE MONTH trying to verify my identification,I AM FACING EVICTION TOMORROW BECAUSE IF THEM I have spent over 16hours trying to contact them JUST TODAY THIS IS INHUMANE,THEY DONT CARE SAVE YOURSELF I submitted all required documents and still haven't gotten a confirmation email yet AFTER 10 HOURS OF THIS DEPRESSING HOLDING MUSIC I BELIEVE THEY'RE GOAL IS TO DRIVE YOU INSANE WHILE WAITING TO SPEAK TO THESE UNKNOWLEDGEABLE CUSTOMER SERVICE REPS,IM GONNA EMAIL THE NEWS THE GOVERNOR EVERYONE UNTIL SOMETHING IS DONE ABOUT THIS PLACE,DO THEY WORK FROM HOME? BECAUSE EVERYTIME I CALL UTS A 3 HOUR WAIT WITH NO SOLUTION I am LIVID AND THEY WILL PAY FOR THIS TREATMENT

Well resently I had a issue with my card right on Sept 3 2025 I was able to pay a few bills n buy groceries through Walmart app everything went fine so I call the people they ask was anyone else using my card cause it was compromised I said I m the only one I try to purchase Amtrak ticket it say declined I had a lot of funds on that day I had to get another card yesterday it work a bit but still the same issue what going on I can't keep getting cards like this y'all mess with my money I m glad I could use atm n other things it just online purchase.

Extremely long hold. the first person answered after an hour and a half, then they couldn't figure out what was going on with my id verification, so they sent me to another representative. I was on hold for another hour and a half only to be told by the representative that I was sent to the wrong department and put me back on hold. After my phone hit 3 hours and 40 minutes, my phone cut itself off. If it wasn't for my kids needing this money, I would never have bothered with them to begin with. I would never suggest them to anyone.

One star is more than they deserve, they decided an autopay was suspicious and shut my cards off several times, this time just before payday, haven't recieved my cards and payday was yesterday. Anybody on ssdi knows we are out of everything by payday and because direct express cares about profit not people I don't have cards to buy groceries. Called customer service several times after outrageously long wait times I got to talk to customer service reps who made it clear I don't matter I should shut up and deal with it and then hang up. Migrated to another provider, I am done with direct express and their rude uncaring attitude. Comerica bank should be proud.

Incredible I have been on hold for 85 minutes!! Customer service is not a concern to Direct Express. I'm carrying an invalid card, but I wasn't told. It's Labor Day weekend, and I can't access my money. All due to Direct Express I have been holding for service for 93 minutes. Still no remedy, no explanation, no on bothers to answer the phone!!! I am so DONE with this shady company!

I would give e a zero or negative zero if I could .I purchased a laptop from Amazon and it wasn't what I wanted sent it back and got a refund .My debit card is set to expire at the end of August and direct express sent a new card to replace it .we got the refund but it went to the old card .You would think direct express would transfer it to the new card which makes more sense but no they want to do an investigation as to why the refund went to the old card which was still active when we made the purchase we activated our new card and it canceled out the card that is set to expire .so now we have to wait on a document to come in the mail and fill out a bunch of crap and wait 45 to 90 days to get our money back I dont see why they have to be so dumb at direct express they see the money in the account but will not transfer it to the new card .so we may or may or may not ever see our money again .

This card and direct express has never worked right for me. They lock me out of my account, the chip hasn't worked since the first month.