Great
Based on 306 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 189 reviews with 5 stars · Clear filters
Diane B.
Vacatia's website and online chat made booking our hotel easy and fun. They have a great selection of hotels to choose from with detailed descriptions, TripAdvisor reviews, great photos of the hotel rooms and amenities, and even floor plans of the different rooms. The Fantastic suite at the W South Beach in Miami was even better than expected. We had an amazing time and will definitely book through Vacatia on our next trip.
Chris
I travel quite a bit and prefer to stay in condos so I can have use of a kitchen, plus, the price is right. I have used many different travel websites but have gotten the best service with Vacatia, and try to use them if I can. Twice I needed to change my plans after making a reservation and Vacatia staff responded quickly to my requests and went to bat for me with the resort and took care of the issue. Awesome company, awesome customer service!
Jamie B.
Gisele was a great person and helped me with all my questions. I am very appreciative of everything she did for me today. She went above and beyond to make sure all my questions were answered in full and in detail.
Daniel
Great service and will use them again! Thanks Vacatia
Cheryl A.
While looking for a hotel in Orlando, Fla we came across the Vacatia ad.. The representative was very friendly and answered all of our questions.. We did encounter a problem at our hotel. When Vacatia found out they got right to the bottom of it and addressed the problem. Joshua Montgomery went out of his way to make sure we were happy while on vacation..Next time we travel we will definitely use Vacatia... Knowing someone really cares made all the difference in the world.. VACATIA YOU ROCK.... Again, Thank you so much, Cheryl and Kelly
Steven P.
We arrived in Maui at our Condo (a two week rental) on Saturday night around 6:30pm. Unfortunately, the management office at the condo was only open Monday through Friday 9 to 5. I called Vacatia in SF and got the voicemail message that they were open Monday through Friday. Then I called a local number on my confirmation and the woman on the phone said she never heard of us or Vacatia. We drove over to see if this woman could help us, but she could not. So we headed over to a local hotel to see if we could get a room for two nights in hope of resolving our issues on Monday. In desperation, I then called back Vacatia and left a very desperate sounding voicemail message. We secured a two night stay at a local hotel and then went for dinner. Around 8:30pm (10:30pm in SF) my phone rang, it was the CEO of Vacatia responding to my voicemail. She was horrified at the anxiety we must be feeling and that she and her team were working on a solution. Every 15 minutes she or her staff updated us on the situation. Seems there was a double booking of the Condo I rented. By around 9:30 (11:30 Saturday night in SF) they secured a Condo for us. This Condo was beyond anything I would have rented, at a cost of nearly 5 times what I paid for my rental. It was a sensation Condo on the beach. They even got the hotel to accept their credit card for our one night at the hotel and followed up with a very expensive flower arrangement for my wife on her birthday later that week. Needless to say, the vacation was incredible and Vacatia really stepped up to the plate to resolve a very anxiety filled situation. Way above and beyond.
James S.
I booked Two rooms at the Palms in Wailea for my daughters wedding in Feb. 2016. Great condo, with large balcony where you could see the ocean. Vacatia stocked both rooms with groceries which was a nice surprise. Palms has one of the nicest pools I have seen. The best part of booking with Vacatia is that there was no surprises or problems. If you pay In full when you book you can get 100% refund up to two weeks before the rental date. Thank You Vacatia you will be my first chose for vacation rentals.
Stack42
I was planning a trip to Kauai and had never been before so I was hesitant to just book something online. I was able to chat with someone who answered all of my questions and gave me recommendations and even booked for me over the phone. Definitely will use again.
