Reply from ValeryTradingApr 26, 2025
Hi David,
We’d like to clarify a few important points for transparency:
- Refund requests are handled by our support team, who do not work on weekends. Your refund request was submitted on a Friday, and by the time our team returned on Monday, a PayPal dispute had already been initiated. Had you waited until business hours resumed, your refund would have been processed without any issues, as it ultimately was.
- We have never refused a refund in our many years of business. We pride ourselves on maintaining one of the best reputations in the algorithmic trading industry.
- Regarding the product itself, Perceptrader AI has maintained a verified live record of profitable performance since 2018, without a single losing month over 67+ months. However, no trading system can guarantee profits in just a few days, nor can it generate trades constantly. A few days is simply not a fair timeframe to judge any professional trading solution.
- The virtual session we offered was intended to help you achieve the best possible setup, not to complicate the process. We genuinely wanted to assist you.
While we understand our solution may not have matched your expectations, we believe our actions were fair, professional, and supportive at every step.
We wish you all the best in your future trading endeavors.