Average
Based on 769 reviews
Valyōu Furniture3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers.The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.
Valyōu Furniture (valyoufurniture.com) has 769 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
769 approved reviews, newest moderated first
Lyndon N.
Cameron completed an impressive delivery to say the least. He arrived timely and carried the piece of furniture by himself although I offered to help. Five star service for sure!
Reply from Valyōu FurnitureJan 29, 2024
Awesome experience, Lyndon! Thank you for your 5-star comments!
joselyn B.
Valyou delivered my Feather sectional super fast I ordered January 22nd and received my couch January 24th. The team was very communicative with setting everything up. And the best part is I already love my couch it’s so comfy and elevates my living room. Thank you Valyou!
Reply from Valyōu FurnitureJan 25, 2024
Thank you for this amazing review, Joselyn!
Carlos L.
They were able to send us a great couch on time and for an unbeatable price. Really great.
Reply from Valyōu FurnitureJan 25, 2024
Appreciate your feedback, Carlos!
Eylem S.
I love my couch! Very easy to wash the covers. Soft couch. My puppy loves it too
Reply from Valyōu FurnitureJan 23, 2024
We love your review too! Thank you for your support!
James K.
Nice ottoman
Reply from Valyōu FurnitureJan 23, 2024
We're glad it fits well in your living space. If you ever decide to add more to your collection, we'll be here for you. Cheers to cozy living!
Kate S.
Great experience from top to bottom, delivery was super fast, quality is fantastic, it was so hard to find a bed frame that looks modern and high end without costing an arm and a leg so I’m very happy to find such a great piece, it looks very good and very pleasant to touch.
Reply from Valyōu FurnitureJan 20, 2024
Thrilled to hear about your great experience! Thank you for your review, Katie!
nicole Q.
I ordered my feather sofa from Valyou, the process was seamless and communication too notch. The delivery team Cameron and Jerome were able to accommodate my delivery needs and get my product to me seamlessly. I look forward to shopping Valyou again in the near future. Great service great product.
Reply from Valyōu FurnitureJan 15, 2024
Thanks a ton for the awesome shout-out! Cheers to great service and even greater products!
Alexi T.
I ordered the Atlas dining room table in September due for delivery in early November. It was delayed until end of December. No one contacted me, I couldn't get a hold of anyone. Someone finally reached out to schedule my delivery and I heard nothing back for weeks after that, and I kept following up with no luck. In early January I was contacted by the delivery company to tell me my order was badly damaged during transit and the table was broken. Valyou STILL will not refund me. I have spent so much time and energy trying to get a hold of someone to help me and cannot. I've thrown $1,000 out the window. DON'T BUY FROM THIS TERRIBLE COMPANY I love that they responded to this to make it seem like I’m not a legitimate customer. My order number is VA12866 and I’ve sent 10 images to their customer service of the severely damaged boxes and product that were sent to me from the delivery company as well as forwarded their original email to me. Just insane how untrustworthy this business! Island Deliveries received the order from Metropolitan Warehouse whom Valyou contracts with for their freight. They just need to refund me and work with Metropolitan to be compensated for their damaged goods. RIDICULOUS!
Reply from Valyōu FurnitureJan 13, 2024
We've carefully reviewed your recent feedback regarding the unfortunate situation with your furniture, and we sincerely apologize for any inconvenience this may have caused. At present, our phone channel is not available due to limited staff. However, our team is accessible through SMS, chat, or email. We've been attempting to locate an order associated with your review, but unfortunately, we haven't been successful. I'd like to inform you that it is our standard procedure to validate details or obtain proof from either the courier or the customer directly regarding the damage before proceeding. To assist you further, please reach out to us through one of our available communication channels and provide the necessary information. Your cooperation is greatly appreciated.
