Reply from vativeAppsJan 1, 2025
Dear Bruna,
We appreciate your feedback and take every review seriously. However, it is important to address the claims made, as they are not accurate and do not reflect the facts.
Support and Usability: When you purchased the source code, it was clearly communicated that the purchase did not include publication or installation services. Despite this, we went beyond the agreed terms and offered guidance and support to help you navigate the server setup and application process, which can require some technical knowledge.
Refund Policy: Refunds are only applicable if there is a verifiable issue with our product. In this case, the source code was delivered in full functionality as promised. The challenge you faced was related to setting up the app's server and configuring the application, which is outside the scope of the product itself. Additionally, the product had been thoroughly tested prior to delivery, and you had the opportunity to test the demo extensively before purchasing.
Pricing: Regarding additional features, we provided a detailed quote based on our standard hourly rates. We understand that the pricing might not have aligned with your expectations, and we even made efforts to be flexible and accommodate your needs. However, the offers made by you were unrealistic and did not align with the scope of work requested.
Threats and Communication: Our team maintained consistent communication and made every effort to address your concerns professionally. Unfortunately, after November 5, we did not receive further responses from you until this review was posted, which seems to reflect frustration rather than facts.
We empathize with the situation and understand the challenges that can arise in business collaborations. However, we encourage addressing such matters constructively and professionally.
Our commitment remains to provide high-quality products and transparent services. If you wish to discuss this matter further, we are open to continuing the dialogue to resolve any lingering concerns.
Thank you,
vativeApps