Excellent
Based on 435 reviews
Vault Insurance4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
435 approved reviews, newest moderated first
Michael
Super responsive and helped us when we were in need
Reply from Vault InsuranceDec 19, 2022
Thank you for taking the time to share your feedback with us, Michael. We understand how stressful filing a claim can be and we are happy to know we made this process easier on you!
Venable
Quick resolution to lost check.
Reply from Vault InsuranceDec 19, 2022
Brett, thank you for taking the time to share your experience with us. We always strive to provide the best customer service to all of our customers!
Terry B.
love my Vault company! they have been very communicative with me and I've never had this in the past with other insurances. I love my representatives and everything about it! Thank you so much
Reply from Vault InsuranceDec 15, 2022
Terry, thank you so much for taking the time to share your positive experience with the Vault team! We look forward to continuing to serve amazing customers just like you!
Zach E.
Vault handled my claim with zero hassle or friction and worked closely with the repair shop to make the repairs in a timely fashion. I was extremely impressed.
Reply from Vault InsuranceDec 13, 2022
Zach, thank you for taking the time to share your feedback with us. We strive to provide a seamless claims process and we're glad to hear you've experienced just that!
Arne G.
Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered telephone calls and emails immediately. The adjuster did an excellent job before we returned to Florida, and we got the payment right after. Nothing could have been better. We are impressed.
Reply from Vault InsuranceDec 13, 2022
Arne, thank you for taking time to share your feedback. A storm of this magnitude can be extremely stressful and we are thrilled that the claims process was made easier on you! If you need anything, you can always trust Vault!
John B.
All vault persons that helped were very good to work with.
Reply from Vault InsuranceDec 13, 2022
John, thank you so much for taking the time to share your feedback with us. We strive to always provide the best service to our customers. You can always trust Vault!
John A.
Vault is a very responsive and exemplary provider.
Reply from Vault InsuranceDec 13, 2022
John, thank you for sharing your positive feedback. We are so glad you had a great experience working with us!
David O.
The claim was paid and I had no issues, but no one from vault ever reached out or offered an assistance.
Reply from Vault InsuranceDec 13, 2022
David, thank you for taking the time to share your experience with Vault. We appreciate your transparency and understand your concern. We are constantly working to improve and evolve as a company; therefore, your feedback is a top of mind priority. We are glad to hear the claims process was smooth and we look forward to continuing to serve you as a customer!
