Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Robert
Service is excellent. Technicians great I find that prices for parts are expensive
Reply from Vector SecurityJun 6, 2017
Robert, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
WJCA
Service tech came out to look at broken connection and said that he did not have part on truck and would return. Still waiting after several weeks. Have not heard back or received any calls about when they would be back.
Reply from Vector SecurityJun 5, 2017
WJCA, We're sorry you haven't heard back about getting your issue resolved. We have forwarded your comments to the branch for follow up. Thank you for your patience and for choosing Vector Security.
Brandy L.
The monitoring service is top notch. The customer service leaves much to be desired. I've been trying to get issues with my system worked out for months without success. Both front and back door chime with the same "front door" alert. The front door locks stopped working about 3 months after being installed. Tried using the battery replacement instructions to correct the issue, still didn't work and can't get anyone on the phone to come out or walk me through how to fix the issue. Had to remove some services from my plan (Air conditioning controls). Not sure if that was an included service or if I'm paying extra for something I'm not using. Can't get any one on the phone to answer my questions or to request a maintenance visit.
Reply from Vector SecurityJun 5, 2017
Hi Brandy, Thank you for your feedback. We're sorry to hear that you are having problems getting your issue resolved. We have forwarded your comments to the branch team for follow up. We appreciate your patience.
Joseph G.
had them for 15 years, very dependable and reliable
Reply from Vector SecurityJun 5, 2017
Joseph, Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
DENNIS S.
Vector Security is the best! It is a pleasure to work with a wonderful team, especially Andrew Hegedus, sales. Arnie , service manager, does an excellent job with the service department, As I mentioned an excellent team and a great value for the security of our home! Thank you Vector Security Team! Dennis
Reply from Vector SecurityMay 31, 2017
Dennis, Thanks for your compliments about our team. We look forward to continuing to serve you. Have a great day!
Janice B.
We have used Vector Security for decades. They are very responsive. Today I had a new video doorbell put in, plus a new back door security lock. The technician was terrific. He spent all the time I needed to help me understand how to operate everything. I would recommend Vector Security.
Reply from Vector SecurityMay 31, 2017
Janice, Thank you for choosing Vector Security. We're glad you're happy with our service. We do have a referral program that offers incentives when you refer a new customer to us. Contact your branch for details.
Barbara W.
Have used Vector for over 20 years. I have always been satisfied with their product and service. Definitley recommend for a security system.
Reply from Vector SecurityMay 30, 2017
Barbara, Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
Judy
Never have had a problem
Reply from Vector SecurityMay 23, 2017
Judy, Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
