Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Lewis Mufson M.
excellent service always available very innovative.
Reply from Vector SecurityMay 23, 2017
Lewis, Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
Felicia M.
Do not use this company use any other company in the world. Service is horrible product so horrible the contract is unbelievable you pay $75 a month for 2 1/2 three years and the service is garbage
Reply from Vector SecurityMay 23, 2017
Hi Felicia, Thank you for your feedback. We're sorry you're disappointed. We would like to reach out to you to discuss in more detail. Would you please email us at [email protected] with your contact information, account number and service address?
Polly E.
This is the most dishonest and disappointing company I have ever dealt with. One example: a system is supposed "to move" with a customer. Our representative in Naples, FL, AAA, refused to remove our system before we closed the sale on our home. After the closing, the company actually went to the new owners and expected to be let into the house to remove the system. This was, somehow, our fault. Another: We never -literally never- use the system. I have called to have a premium service removed repeatedly. On two occasions, I was told that it would be removed from my bill. When it wasn't, I called back and there was no history of me ever making a call. In other words, apparently call/account history was deleted, for no record of my existed. I refused to pay the extra fees and unfortunately, collections is being threatened over $10 and $10.70. I have even given in and paid the charges, yet the payments weren't posted nor were the checks cashed. DO NOT even consider this company. You will regret it. This is a review from a current customer...not a fake review. In fact, I have to enter my account number to submit this.
Reply from Vector SecurityMay 17, 2017
Polly, We apologize for the trouble you are experiencing. We are forwarding your comments to our Dealer Division for follow up. Thank you for your patience.
Porsche J.
I have had Vector for over a year now. Recently, I call to upgrade my service to cover my garage. The customer service center took my information and said they would call back. NEVER DID! So, I called back. Same situation happens again. "Someone will contact you" Well no one does. They get you to sign up and forget about you. DONT WASTE YOUR TIME WITH THEM!!!
Reply from Vector SecurityMay 15, 2017
Porsche, We are sorry no one has followed up with you. We are forwarding your comments to the local branch for review. Thank you for your patience.
Antonio D.
I have to rate Vector Security as Average because, for long term customers, upgrades are on the last things to do for their customers. I have had Vector Security for over 8 years and I received 1 upgrade which was not the newest upgrade. So, I will have to get another upgrade that is not current with the on going market. Other than that their monitoring system is really good, their response time is great .
Reply from Vector SecurityMay 11, 2017
Antonio, Thank you for your feedback. We are forwarding your comments to the local branch for review. We appreciate your loyalty. Have a great day!
Angie R.
Vector is thorough and flexible. Great for our Family!
Reply from Vector SecurityMay 11, 2017
Angie, Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Arnold W.
Good service
Al M.
Never had any problems. Service is excellent
Reply from Vector SecurityMay 2, 2017
Al, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
