Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
HOLLY & CHRIS W.
The wireless contacts work flawlessly and the web-based controls make it easy to check the status (and let someone in if there's an emergency) wherever you are. Also they are pleasant to work with. Highly recommend.
CHRIS O.
We would like to have an annual checkup to make sure our system is working properly. Also, my wife Judy called to inquire about adding cameras to our system and no one ever called her back
Reply from Vector SecurityMar 19, 2015
Chris: Our apologies to you and Judy for not responding to your request sooner. We have alerted your local branch and asked them to reach out to you.
CINDY S.
I have had Vector the past couple years and moved from apartment to home with no issues. I appreciate the email updates and ease of using the mobile app.
CHRISTOPHER S.
I've had this service for over 10 years and am very pleased with the consistency. We trigger our alarms accidentally in our new home, and the responses are timely, thorough and cordial.
BRIAN SCOTT G.
Was told one thing about the contract that I had but ended up with a three year contract about the cost of another alarm company with cameras and cell phone technology. Spoke with Vector about it to no avail. Will never in my life purchase another system nor recommend them!
Reply from Vector SecurityMar 19, 2015
Thank you for your review, Brian. We are sorry to hear about the problem you've experienced. This is not consistent with the level of service we provide. We will have your branch contact you to look into the situation further.
Scott P.
I have used the services of Vector Security for over 20 Years. Vector has provided services in my own home as well as several businesses I manage. They have always provided great service at a competitive cost. There sales and service professionals have always been able to come up with security solutions for all different types of facilities that I need protected. I manage a wide array buidings and no two buildings are the same. Vector Security is always bringing new products that can be used in our buildings for my consideration.I would highly recommend Vector Security for all security needs.
JAMES S.
There have been a few occasions that required the intervention of Vector. On each of these occasions their response was timely and appropriate.
A Client in Stoney Creek, Nellysford, V.
We have been Vector clients for 10 years. We live overseas and trust them to keep watch over our home. If I have one area of improvement I might suggest, it would be to shorten the time between the alarm going off and the contact from Vector to verify that everything is in order. 1-2 minutes would be preferable to 5-6 minutes, which is the norm.
