Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
A. G. B.
We've had the system for three years and have no complaints. The customer service reps are polite and knowledgeable on the phone, and the service techs arrive when they say they will and complete the service call promptly and thoroughly.
MILLARD CURRIN J.
Vector employee came to my house to fix a problem with the main control panel. Also while here we had one sensor that needed a battery replacement and he went ahead and replaced all the batteries in all the sensors. Very friendly and helpful! Outstanding communication skills!
ARNE D.
I have no idea if our system works. I have no idea if our system even works. No one ever calls except when the annual bill is due. The front door contact does not work and I never hear anything with reference to testing our system. This was done years ago when we first signed up. Many, many years ago. When annual bill is due I hear right away. Thinking seriously of canceling and finding a local provider here in Suffolk county, NY.. Not a very happy customer
Reply from Vector SecurityJan 13, 2015
Thank you for your feedback. We understand the importance of making sure your alarm works properly and we’re sorry your system has not been tested. We will forward this review to your branch for follow up.
MR & MRS JERRY V.
called me to let me know that my system wasn't tested in 6months. We tested the system and she called back to say everythjng was ok
David
**Update - thank you for your assistance. I was finally able to get my questions answered. Hopefully I will not have these issues again in the future. This started about 2 weeks ago when I contacted Vector regarding my account. I was asking about having the ability to control my alarm from a mobile device. At first I was told this was able to be done by a customer service representative that kept calling me "dude" or answering the phone when someone transferred me to him by saying "yeah", no hello, no how are you doing today just absolutely abysmal phone etiquette. I received a call back almost 2 days later saying that I would need to upgrade a radio which I'd only had for just over a year to be able to do this. I could either pay 300$ or save 100$ and extend my contract by another 3 years? That's simply not acceptable. I was transferred to retention's when I asked how much longer I had left on my contract, which no one has still answered to this point. When calling the retention's department, you are left on hold for 30 minutes, then hung up with no notice. I reached out over 72 hours ago with the contact us option from the website asking for more information and one of those items I was asking for was to simply let me know when this message was received and being looked into. I highly doubt that I will hear anything from this.
Reply from Vector SecurityJan 5, 2015
Thank you for your feedback, David. We are very sorry to hear about your experience. This is not consistent with the service delivery we strive for and we want to make things right. In order to further assist you we will need more information. Would you kindly email us at [email protected]. We will need the full name of the account holder, along with the address where the alarm system is located. Please also provide a good contact number and time of day to best reach you to assist with this concern.
AVA ALSTON B.
I've been doing business with Vector for several years and I have no complaints. I started with service at my business, then I switched my home, rental property and second business location to Vector. I have and will continue to recommend Vector to others! Satisfied customer!
BARBARA A S.
Your security agent Wayne is a tremendous asset to your company always an upbeat representative to be the face of your company
ALCEA S.
OK so far as being old technology. I am "stuck" with the old technology, hard wired system tied to my hard wired phone. Would like to change but cost too prohibitive???
Reply from Vector SecurityDec 31, 2014
Thank you for your feedback. Upgrading to a wireless system may be more affordable than you might expect. We have wireless home security packages starting at $0 down and $39.95 per month. Plus, you would be able to eliminate your phone line for added savings! We will forward this inquiry to your branch for follow up. Thanks again and happy new year!
