Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
ANDREW G R.
This will be 15 years since I first bought my Vector System. It is simply the best system available. I have the wireless system, and it very rarely needs attention. Battery replacement is about all that it ever needs. I highly recommend this system and the Vector team!
ALLYSON S.
We have had Vector Security for the past 5 years. The customer service has been great. It gives peace of mind that Vector is "behind the door" once I close the door and leave for the day
BRENDA L.
As far as the overall service it's good.. Just the turn around time for service calls are a little lengthy. We have encounter the BEST service man ever Ryan.... He is honest, helpful, on time and just overall great guy.... He calls and say hes on the way and will be to out home in 10mins Ryan arrives in 10mins does the job and is done and is WILLING......
in N.
Very quick response to a tampering issue. Thank you
ALICE S.
Needed to convert the security system account over to my name after my husband passed, and the way to do this was not user friendly. I had to request documents, schedule a service call, and pretty much re-instantiate the whole account. Once I did, everything went smoothly.
Reply from Vector SecurityDec 12, 2014
Thank you for your input. For your protection, we have procedures in place whenever there is a requested change to your account. We do this to prevent unauthorized modifications. These procedures are meant to safeguard your account information and may require making your change request in writing or filling out new paperwork. We are happy to know though, that once you got through the process, things went smoothly!
ALBAIR K.
Proffissional,excellent cs,special thanks to Emilly
CAROL R.
Installation was painless and Vector Security has been very responsive. I am pleased that we chose Vector Security for our home security vendor.
BISHOP ALTON & DORIS S.
Very pleased with our service and your serviceman...
