Poor
Based on 48 reviews
Veil Cosmetics2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you’re looking for makeup to mask your face, we suggest you move right along. Here at Veil, we’re on a mission to get you loving your skin again, and that starts with our range of weightless, breathable complexion products. We’re not in the business of hiding your natural glow—we’d rather our products do the work to enhance it instead. At Veil, we’re obsessed with the no-makeup makeup look and know our line of vegan, cruelty-free, featherweight products will help you get there with minimal effort.
Veil Cosmetics (veilcosmetics.com) has 48 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
48 approved reviews, newest moderated first
Diana A.
I ordered veil puff on March 5 2026. Received nothing and was charged 43.15 on my card. When I went to site it said no orders. And when I tried to email or cha no one gets back. This is a SCAM. Taking it up with my card co
Billie H.
Ordered the original scent of the veil body powders on 1/2/2026 order 1551 I’ve sent multiple emails addressing the fact that I have not yet received my product. With no response I have been charged and cleared thru my bank. If this is not taken care of this week I will get my bank to address this as a scam and return of my money. Plus I will post it on social media that is company is a scam and place it at the Better Business Bureau. Please address this promptly!!!!! Billie Helms 704-460/5456 Billie Helms 4550 Copper Rd Kershaw SC 29067
Reply from Veil CosmeticsMar 25, 2026
Hi Billie, our apologies for your experience but you have the wrong company. Go to veilcosmetics.com and you will see that veil body powders or veil puff are not in our offering as you can see in the website. This confusion is happening constantly and just as is the case here we are paying the reputational price. We have 14 years of global trademark rights and those exist for a reason: to avoid what has just happened here. We will be addressing the matter legally to avoid this likelihood of confusion that many customers are now experiencing.
Mrs Lucy T.
I've had a great experience ordering from this company. I received my order wirhin 2 days, there was a slight issue with the order but I emailed them and it was fully resolved within 12 hours of contacting them. The company accepts there have been recent issues but they have now been resolved. I've ordered before and am very happy to continue to do so. Thank you!
louise J.
I placed an order in November and have still not received the items. I sent several emails in December requesting an update. I heard back on the 27th Dec saying there had been problems with their fulfillment system and that I would receive my order in the next few days. Still nothing received. I have sent further emails but received no response. I have now contacted my bank to try and get a refund.
Jacqueline
I ordered a foundation on 25th November. My online account shows that my order has not been fulfilled. I have emailed customer services numerous times but there has been no response. Very disappointed and will not be using them again. I am going to have to try and pursue a refund through my bank.
Amy P.
I placed an order on 30-Nov-2025 but never received it. I first contacted customer service on 17-Dec-2025 after seeing the status of my order in the Shop app as “Waiting for details.” I never received a response so contacted customer service again on 20-Dec-2025. Still no response received. Finally I contacted my bank and disputed the payment. I’m very disappointed because I’ve previously ordered from this company and never had a problem. I really like their products but now will never order from them again. Apparently, they want to take my money but never deliver my products, and have no customer service who will respond.
Kara B.
Placed an order weeks ago. I have ordered once before and received my order but this time there had been no notice that anything had been shipped, I’ve contacted customer service twice and had no response. I guess I’ll have to pursue this through my bank, but fair warning: it appears to be a lottery whether you’ll get what you order, and customer service are nowhere to be found.
Alice
DO NOT BUY FROM THIS WEBSITE!!! They will take your money and never send you the product! It is criminal! They take money, don’t send the product and there is no customer service team at all! It doesn’t matter how many emails you send you will never hear back! And best of all, you know someone is updating the website still because they actually added a Black Friday discount code to product they have no intention of ever sending!! Truly criminal!!
