Venture AshoreReviews of ventureashore.com

Reply from Venture AshoreDec 10, 2025

Thank you so much for your wonderful review! We here at Venture Ashore are thrilled to hear that you had amazing shore excursion experiences in both St. Lucia and Puerto Rico. It’s great to know that Lisa made your St. Lucia tour memorable with her knowledge and humor, and that your cooking class with Chef Sergio became a highlight of your trip! We truly appreciate your kind words about Olivia as well — she’ll be so happy to hear that her support made your planning and booking experience smooth and enjoyable. It was our pleasure to be part of your travel experience, and we hope to welcome you and your group on another adventure soon!

Reply from Venture AshoreDec 8, 2025

Thank you for your 5 star review, our team here at Venture Ashore are so thankful for you taking the time to review our service and we hope to see you again very soon.

Reply from Venture AshoreDec 6, 2025

Thank you so much for booking two excursions with us during your New Zealand cruise! We’re delighted to hear that our team was there to greet you and that you found our guides knowledgeable and courteous. We truly appreciate your kind words and look forward to welcoming you back on your next adventure with Venture Ashore!

Reply from Venture AshoreDec 6, 2025

Thank you for your wonderful review! We here at Venture Ashore are thrilled to hear that you found your guide knowledgeable and helpful, and that every aspect of the tour felt five-star. Your feedback means a lot to us, and we hope to welcome you on another tour soon!

Reply from Venture AshoreDec 3, 2025

Thank you for your review. We understand your concerns and appreciate the opportunity to address them. Regarding the tour in Cozumel, we discussed this with you, but we were not made aware of the other two tours significant delays or the bus breakdown you mentioned, when our customer service team first spoke with you. The Cozumel tour was a shared experience with more than 50 passengers, and the group needed to depart on time. Although the team waited until 1:05 p.m., they could not delay the tour further, as other guests were already on board and waiting. Our vendor has confirmed that the meeting information is correct, as stated on the shore excursion voucher. While we understand that you are disappointed and had hoped for a refund, the vendor has advised that all other participants arrived without issue, and therefore they could not authorize one. We truly regret that this situation led to a negative experience, as we never like to see our guests dissatisfied. Please know that we explored all options to try to resolve this for you, but we are unable to delay shared tours.

Reply from Venture AshoreNov 29, 2025

Thank you so much for sharing your experience with us. We’re really glad to hear that the excursions you joined in Thailand and Vietnam were enjoyable and went well, but we’re truly sorry for the difficulty you had finding the meeting point on this one particular tour. We understand how stressful it must have been, especially when you weren’t able to reach us through the contact number provided, which is most unusual. Your feedback is very important, and this is currently being reviewed to ensure our guests can always reach us when they need support. We appreciate you bringing this to our attention and giving us the chance to improve. We do hope you’ll consider traveling with us again in the future, and we’d be more than happy to personally assist with any arrangements to ensure everything goes smoothly.

Reply from Venture AshoreNov 21, 2025

Thank you so much for your wonderful review! We’re delighted to hear that you had a brilliant day on the Half Day Tanah Lot Tour in Bali with Venture Ashore. It’s fantastic that your guide made the experience so informative, enjoyable, and relaxed—giving you the time and insights to truly appreciate each stop. We’re honored that you would choose Venture Ashore again, and we look forward to welcoming you on another great adventure in the future! Safe travels and thank you for choosing us!

Reply from Venture AshoreNov 14, 2025

Thank you so much for your wonderful review Mary! We’re thrilled to hear that Corey helped make your wedding group celebration in Portugal so smooth and memorable. Coordinating travel and logistics for 90 guests is no small task, and we’re delighted that her dedication, communication, and attention to detail made the entire experience stress-free for you and your group. Your kind words mean a great deal to us here at Venture Ashore and we truly appreciate your trust during such an important event for your guests. We’d be honored to assist you with any future travel or group events!