Reply from VIDA SelectAug 18, 2023
Hi Leslie, Tara your matchmaker here. Thank you for taking the time to share your viewpoint on your experience. Every piece of feedback is invaluable to us, and we strive to ensure our clients always feel heard and understood.
I genuinely regret that the service did not meet your expectations. That said, I am pleased we were able to facilitate a date that you said went well! At the end of the day, our approach is not everyone's cup of tea, and for some, placing trust in the process is a challenge. I completely understand.
However, there are some specifics you've mentioned that need clarification, since they've been shared on a public platform.
The profile that you found objectionable was not a match our team presented to you for approval. You took a screenshot of this particular profile and shared it with me, expressing your intent to report it to the dating app, before we had completed the vetting process.
And while I regret that you saw content you personally found objectionable, humor is subjective, as is what someone might consider obscene. In the case of this particular profile, the line of concern (“Not allowed to say I’m Rich, Hung, and Funny, but I can say I’m not bald, bitter, or broke”) could be taken as light-hearted banter by some, while others might find it distasteful. Both reactions are valid.
Learning the nuances of your personal tastes and preferences does take time, and our approach to your search is an evolving one. We continuously refine the search based on the feedback we receive, learning more about our clients' preferences as we progress. This iterative process is a cornerstone of how we've successfully matched thousands of clients.
Regarding your profile text, our writing team produced several drafts based on your inputs. I even had a call with you where we created a document together, going through what you wanted to express in your profile and noting specific words and sentences you wanted used. The writers then took your requested material and edited it to accommodate the character counts on the dating platforms. It was indeed unexpected to note that some of your criticisms pertained to this new version of your profile.
While the vast majority of our clients leave the service satisfied, on rare occasions our approach simply isn’t the right fit for a particular individual. This is precisely why we offer a flexible pay-as-you-go model, with monthly packages rather than long-term contracts.
I know our Client Success Manager reached out to you via email, and I was disappointed to see you didn’t respond to her before posting this review. I encourage you to reach out to her, but if not, then I wish you all the best in your search!
