Reply from VIDA SelectJul 13, 2023
Your matchmaker Celia here! I'm sorry to hear about your concerns with the service. Customer satisfaction is of utmost importance to us and we value your feedback as it helps us continually improve.
As discussed during the onboarding process, optimizing your online presence typically takes around 7 to 10 days. Your setup, which was slightly outside this timeline, involved some additional deliberation on the selection of platforms. However, you received two full weeks of live matching and messaging service (between 06/18 and 07/02), not just one.
We are very transparent about this first month being crucial to setting you up for success, and that’s why we generally recommend a minimum of two months of active service. As Calvin told you, just as he does every client, service begins with your kick-off call with your matchmaker. The first month is heavily devoted to crafting your profiles and optimizing your photo lineup in order to be able to attract the kind of matches you’re looking for. Then, during the second month, we are able to focus solely on making those connections. I understand that in your case you signed up only intending to use the service for one month, and I was happy to be able to deliver you a date opportunity within that time frame.
I’m disappointed to see you still felt there was an issue with “misinformation,” as we had several calls where I explained how the premium subscriptions on the dating apps work. While I understand you felt it was not explained adequately during your initial call, it is an aspect of the service that is very clearly spelled out in our simple 2-page service agreement every client signs prior to starting.
Clients are responsible for any platform fees, and while we can recommend non-paid platforms, we often suggest paid platforms as they offer an additional level of screening. This typically leads to higher-quality matches as people who are willing to pay for a platform tend to be more serious about their search. In your case, we used a combination of both, only utilizing one platform that requires a paid subscription.
I wish you had been more direct about not liking the tone and style of the writing! As you know, for the profiles we have an editing process that allows you to provide feedback, suggestions, comments, etc. to ensure they are a genuine representation. And while you did make a few edits, overall you seemed satisfied with the final product. You even commented “I like it!” on one of the suggested intro options, and wrote, “This is perfect!” when you approved the final drafts. And if you were concerned that the messages sent on your behalf sounded “robotic and nothing like you”, your writer would have been happy to tweak the approach to be a more authentic representation of your style. I double checked our correspondence and I don’t see any feedback from you regarding this at the time. Of course, I can’t fix a problem I don’t know about!
VIDA Select has helped thousands and thousands of singles find their ideal partners since 2009, but as with any matchmaking service, it’s not the perfect fit for every client. While negative reviews are thankfully few and far between, as 99% of our clients get dates and 78% of our clients meet someone special after just 3 months of service, there are actually a few negative reviews right here on Trustpilot. The vast majority of our clients leave happy, and I’m so sorry that you weren’t one of them.
Best,
Celia
