Reply from VIDA SelectDec 8, 2022
Hey Mike,
Rosalia with Client Success here. You and I had several interactions over the course of your time with us as I worked with you and on your behalf to help you get the most out of your VIDA Select experience. I’m sorry to hear you feel we still didn’t meet your expectations.
But I was surprised that you felt we got you “null results”. During your time with us, we provided you with two date opportunities. And from those, I understand you even went on several dates with the woman from Bumble.
When I look at activity levels on your account, I see that we produced an online presence that was attractive to matches you were also interested in. We found those women via our scouting and successfully started conversations with them.
Specifically, I see in our system that 20 conversations were marked “Client Took Over,” meaning you took over mid-conversation instead of letting your writer finish the job. Given the opportunity, I’m sure we would have converted a number of those into further date opportunities. As I know your matchmaker explained on several occasions, having a client jump in mid-conversation on the apps is not ideal for multiple reasons. I sincerely hope those conversations turned out well for you! I saw, for example, that you responded to one of our match approval emails saying, “Yup. I took over the chat with her. Good find!” I truly hope that one worked out and you also found some value in the other 19 conversations that we didn’t have the chance to turn into date opportunities for you!
We’re always taking client feedback into consideration as we continually evolve and make improvements, and in the rare case where a client leaves the service unsatisfied, we do our best to provide a resolution that’s fair to both parties. As you and I discussed when we spoke back in January, it’s true that your setup was delayed quite a bit beyond our normal timeline and that’s why we offered you a complimentary month of service.
The structure of our service maximizes the strengths of each team member while streamlining the process as much as possible for you by minimizing your points of contact. This combination of efficacy and efficiency results in the most productive use of your paid time, and your matchmaker quickly relays any feedback you may have to your ghostwriter.
Ultimately, our service is designed to be flexible - that’s why we don’t require a long-term contract. If a client isn’t finding value, they simply don’t choose to continue with us, as you have done.
We wish you the best in continuing to pursue your dating goals.
