ViewrailReviews of viewrail.com

Great product and support

Reasonable price, great customer service, will make it right if there is any need to adjust order or replace components before and after purchase. I was always able to call and talk to someone and was never left feeling like I didn't get the service I expected.

We had an expansive project and had a question during the installation. After calling, emailing, and using their website interface, we never heard from them. In the end, we figured it out and the system does look nice, but I'd recommend working with a company that has both quality product AND care in service.

5 stars Excellent

Great service!! They helped me out with my order and shipped it to me right away since they knew I needed the merchandise ASP. They got my quote same day with next day delivery. Really awesome, they even helped me out after delivery, when we had a problem with some parts that were misplaced by one of our workers. They sent the replacement parts free of charge. I couldn’t as for a better company and customer service.

Although the instruction manual was very thorough and neat, it lacked a some details. For instance when to use the adhesive sleeve vs the steel insert sleeve. I wish the posts would have been marked or stamped so that they could easily be identified on the plans. The included parts do not allow for making any mistakes as they only send you exactly the amount of crimp fittings, sleeves, and almost exactly the amount cable needed. We needed 66 crimps for our job and that's exactly how many we got. One cable was crimped before running the sleeves between the posts so we had to cut it and improvise. The quality of the railing is top notch and so was the customer service.

My first encounter was not good I was given bad information for the installation I needed and it held up my project. It was all rectified with other contacts there and everything was smooth after that.