Viking RangeReviews of vikingrange.com

Worthless customer service. Promises warranty repairs thru a 3rd party but 3rd party never responds to them. Has been going on for 4 months now.

Almost 14 years ago we purchased Viking appliances double oven, stovetop, hood, dishwasher. Stovetop was replaced once by Viking due to errors on Vikings end. The second stovetop is beautiful but the knobs are extremely delicate - I am short so if I lean in and move the burners always turn on. Oven - I gave up calling Viking - it was also replaced the bottoms of the oven peel and are flaky. We do not use the convection, it turns the oven fan on and flakes of paint land on the food. It was replaced once because of the chipping and peeling. Even after repairs to oven chip board on the oven - when on bake on its own switches to convection. Hood fan is extremely loud, easy to clean it but too loud - I gave up will NEVER purchase Viking again. Dishwasher is good - bottom cover keeps falling every time I sweep. They’ve lasted but with problems.

Do not pay the outrageously high price for Viking kitchen appliances! Not only are they expensive, they are unsafe. After only six years the bottom freezer door handle on my Series 5 Model RVRF3361SS2 fridge disengaged and threw me back against my center island. Since the injury was not serious enough to warrant a trip to the hospital (but sure hurt!) they would not even cover the repair cost let alone show any concern for my safety because the fridge is only warrantied for one year. Now I deeply regret that all the appliances in my remodeled kitchen are Series 5 Viking appliances. I will never buy anything from this company! And if you care about your family's safety you shouldn't either.

We bought an outdoor built in grill model VQGI5361 in May'2022 and received the same in July'22 and got it installed mid-August' 2022. On July 4th 2023 the grill caused a 'Thermal event' aka fire, as two wires running on the left side of the grill were exposed and not encased in the grill case. Fortunately, on that night we put out the 'Thermal event’ in time else our home would have caught fire and may be the entire neighborhood too, as there are lot of tall dry mature trees in my neighborhood. When I reached Viking support, I was told that the installation requires a case around the grill. When ordering the grill the case never came up in the accessories to be ordered. . Please help Viking fix its grill model VQGI5361 and have two exposed wires encased in the grill body. This way in the future such 'Thermal event' can be avoided by all consumers buying the Viking build in grill in California and all across USA. Moreover, these Viking grills are known for quality that is why we bought the grill for almost $9 k, and if the 2 wires to be encased in the grill case would have raised the cost, we would have still gone with Viking.

I'm a luxury home builder in Arizona and installed Viking appliances in my home 13 years ago. They have been nothing but problems since day one. I have finally reached my limit which has motivated me to write this message. I've ended up living with some things that don't work properly but with such an expensive line of products this should not be acceptable. My most recent problem is the built in refrigerator is frosting up in the back and I'm being told the evaporator is bad and will cost $1500 to replace. Viking is saying the part is a year out of warranty and not offering any help. I have had enough and removing all the appliances and replacing them with another brand. I will never use Viking appliances in any home from here on out. After installing just about every brand out there in the homes I've built, I would recommend to anyone looking for new appliances to consider any brand other then Viking. I hope this helps in your decision process. K. Johnson Arizona

We inherited a complete Viking kitchen when we purchased a house built in 2004. EVERY SINGLE Viking item (Commercial grade side-by-side refrigerator, Range, Oven, Hood, Wine Refrigerator, Dishwasher, and Microwave) has either failed or had an issue requiring an EXPENSIVE repairs. In just 10 years the refrigerator rusted a hole through the back, causing water to leak out from underneath the unit on a nearly daily basis. We simply replaced the refrigerator, dishwasher, and microwave since they were beyond salvaging for family usage. We are still stuck with the Range, and it has an issue where the autopilot won't ignite the gas on at least two of the burners, requiring nearly 30 seconds at times before the gas ignites (and we get a frightening show, mind you...). Any reader should be aware that Viking positioned itself in the high-end, luxury, commercial-grade kitchen appliance niche with these extremely expensive units. Their sturdy good looks suggest durability and usability. However, our experience, was clearly the opposite. I had appliances in college that were far superior in performance and reliability. I know Viking is aware of the Range ignition problem because there was something like unto a recall on some units similar to, but outside, of our actual Range. Great. I've "heard" that the abysmal quality was related to some change in management, and that it is all different now, that Viking is once again a tremendous quality appliance. WE will NEVER KNOW, because I'd have to think LONG and HARD IF Viking chose to PAY ME to have Viking appliances again. I doubt I'd agree. I hope for the sake of their employees that they aren't pumping out those fraudulent excuses for kitchen appliances anymore!