Great
Based on 255 reviews
villohome.com4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
255 approved reviews, newest moderated first
MARY T.
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Reply from villohome.comSep 24, 2025
Thanks for sharing! We're glad everything worked out, and your project looks great! 😊
SuitSavy
Great customer service. I had a very complicated custom order and they were helpful and responsive through it all.
Reply from villohome.comSep 24, 2025
Thanks for your review! We're glad our team could help make your custom order a success. We appreciate your business!
JD
Villo Home had exactly what we were looking for, at a price that was lower than anywhere else that we looked. All other places had 4 week lead times, and Villo Home had the product in stock. We received the order within 1 week.
Reply from villohome.comSep 24, 2025
Thanks for your review! We're glad we could meet your needs with great pricing and fast delivery. We appreciate your business!
Britny C.
I ordered some tile from Villohome a few months ago. It did not come in the projected time frame, so I emailed their customer service. They replied that the tile I had ordered was not in stock near me and that they would have to ship it from a warehouse in Florida for an additional $400 shipping charge, half of which they would pay and half of which they would charge to me. I felt this was a bit dishonest because had I known up front how significant the upcharge would be, I would have ordered the tile from another source that would then have been cheaper. However, we were on a fairly tight deadline, so I paid the fee and we moved forward. When we finally received the shipment, we found that the wrong tile had been shipped. Villohome accepted their mistake and shipped us the correct tile. They asked us to please hold onto the incorrect tile while they figured out a way to get it back. We waited and waited for weeks with it sitting in our garage. I checked in with them fairly regularly and they said to please continue holding onto it. We were moving from our old house to a new one, so I finally had to give them an ultimatum that we would get rid of the tile by a certain date if they did not come to pick it up. After this, they finally told us it was okay to donate the tile to Habitat for Humanity, which we did and sent them photo evidence as requested. Fast forward to last week, I placed another tile order and just received an email today with the exact same story as last time—the tile is not available near me, so there will be an additional $400 shipping charge, half of which they will cover and half of which they will charge to me. I suppose I should have learned from my experience last time instead of hoping that it was a one-off. I’m afraid this will probably be the last time I order from Villohome. As a customer, I don’t appreciate the deceptive way they handle shipping.
Reply from villohome.comSep 24, 2025
Thank you for sharing your detailed experience with Villohome. We apologize for the issues you faced with shipping transparency and the additional charges. We understand your frustration and disappointment. We'll take your feedback into consideration to improve our shipping policies and communication. We appreciate your honesty and regret that it may impact your future business with us.
Nancy P.
The worst sheets I have ever owned! They have to be retucked every single day after use. The elastic is very poor & for the fabric being bamboo it reminded me of the satin sheets people use to have that would not stay in place on their bed. Also, they wrinkle badly. Unfortunately I just found out the return date has passed, was not informed earlier what that date was, now I have paid for a set of sheets I will never use again. I will not order from this company again.
Reply from villohome.comSep 24, 2025
Hello, You should have get back to us immediately - and yes regarding return date there are some rules but if the product is not productive you should have told us. and what was the return date mentioned?
Tammy
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I received my order at both addresses. Let your associates know you can deliver to PO boxes after all!
Reply from villohome.comSep 24, 2025
Yes vendor sent the same by mistake.
Nick
Shipment was incomplete. No communication between vendor (janco Greenhouse) and manufacturer and seller (Villohome) which all left me high and dry and out over $300 extra for labor costs due to Janco/manufacturer’s negligence. On the seller’s side, they were responsive to my concerns and reached out to the vendor when I requested. With that said, I do believe Villohome should do a better job vetting what products they sell. Janco has a long documented history of shipping incomplete orders and taking their sweet time to rectify. But…I was happy with the customer service from VH in that at least they seemed to want to make sure I was pleased. This review is a review of the total experience.
Reply from villohome.comSep 24, 2025
Thank you for sharing your detailed experience. We apologize for the issues with the incomplete shipment and the additional costs you incurred. We appreciate your acknowledgement of our customer service team's efforts to address your concerns. We'll take your feedback seriously and review our vendor partnerships, including with Janco Greenhouse, to ensure we're providing the best possible experience for our customers. We regret the inconvenience and will strive to improve.
Wendi
I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take two weeks, and my credit card was charged immediately upon order. Instead it took seven weeks. That said, when I contacted customer service I received very timely, polite, and accurate information, which I appreciated.
Reply from villohome.comSep 10, 2025
Thank you for your feedback! We're glad you love the rug and that it matches the website description. We apologize for the delay in shipping, which exceeded our estimated two weeks. We understand that this caused inconvenience, and we're sorry for that. However, we're pleased to hear that our customer service team provided timely, polite, and accurate information when you reached out. We appreciate your appreciation for their service! We'll take your feedback into consideration to improve our shipping times and communication. Thank you again for your purchase and for sharing your experience.
