Valvoline Instant Oil ChangeReviews of vioc.com

Colin at the Halls Center. Maynardville Pk, Knoxville. TN. was very helpful. He checked all my fluids because I thought I had a leak. Everything was clear! He topped off my coolant and wished me a Merry Christmas! Except for the wait time on a Saturday, I was very pleased. They were very busy today, but kept the 3 bays moving asap. Thanks. Colin.

Took my 2022 Honda for an oil change. Bad mistake! I had them rotate my tires, Bad mistake! I had to tell them the tires only had 29 pressure, when I brought it in they had 32 pounds of pressure. The tires are supposed to have 35. When I got home, I looked at the tires and the caps weren’t even screwed on tight. Had to tighten all for tires.. I pulled the vehicle in the garage and there was a puddle of oil on our new concrete.. I checked the oil and it was overfilled.. Called them and someone was supposed to call me back in 24 to 48 hours.. Never got a call, the next day I took it to my dealer and they had to redo everything..Dealer said they didn’t even put the filter on right, and it was overfilled and oil all over the motor cover and everywhere else under the hood.. Dealer said I was lucky that the motor didn’t blow..I would NEVER go to another Valvoline oil change place even if it was free..

Don't go to any instant oil change locations. The risk does not outweigh the ease of service. The prices are hiked and you're far more likely to get better service and diagnostics from full repair shops. It may be more time consuming - but speed isn't the best consideration when dealing with your vehicle. I didn't listen to that, my knowledge on cars wasn't the best. I went to Valvoline to get my oil changed back in April in hopes of getting my vehicle's oil changed driving by a few times. Had an amazing visit, met several people and left with a hug smile. From then on my vehicle was experiencing several issues and I didn't really know why, so I decided to visit them again as they instructed for some additional work on the car. Things were smooth enough, my issues still persisted but I just figured it might have been due to the colder months and left it at that. Little did I know that during one of my visits, they had accidentally lossened the transmission plug and resumed services without notifying me at all. When my car began shaking as if it was going to stall, I returned to the locations to have them look at it. They did their typical speed check and oil change... but when I prompted them about the sounds and damage I'd been hearing, they said the computer said the vehicle is in great condition so they didn't investigate further. Regardless of my car's noisy entrance and exit, nothing was done. I decided I'd get a second opinion at a nearby repair shop, but my car broke down halfway to the location. After having it towed and going back and forth, it was stated by the owner of the establishment as well as multiple mechanics that worked on this (with a signed document mind you.) That valvoline is responsible for the damages. The only piece missing was a picture of the loose drain plug, that the mechanic was negligent to provide. Valvoline throughout the entire process only directed me to the store manager and refused my case, going as far as to deny any further evidence I gave them since the case had been closed by the store manager. I went to the store directly to reach out to them and spoke to the employee that was managing my service, and he admitted to disregarding my question on my vehicle's status saying "he's not trained for that kind of situation." The store manager however was on vacation with no supervision left in his sted so there was no one for me to talk to in person about the situation either. I was stuck with a bill for buying a new transmission and after ANOTHER opinion they also stated the same information. "Happens all the time with instant oil change places, they mess something up moving too fast." Is what I was told by them. This time I had pictures and clear leakage from where the transmission plug was. I provided them pictures, tried to be easy to work with, was giving every bit of information I had but they refused to make up for their mistake. I had to threaten to involve the attorney general to even get a response from them, making a document describing the situation myself. Even after getting them involved they still denied the Attorney General, and have yet to reach out to me even after getting them involved. This place caused me a new transmission and extremely heartless when it comes to expressing any emotions towards the mistake they made, even refusing to provide me any evidence support how they did not do such damage, after bringing up there being videos of each time they worked on my vehicle. Not once did they say that footage supported their claim, nor did they give that footage to said attorneys general. So no, do not go to instant oil change places, and if they respond to this with a typical PR message, just know that - no they are not going to reach out to me at all about this experience. Thanks for reading.

The oil change was still $ 94.00 after my coupon. I will be going back to my Toyota dealership for now on. Not worth the time and cost to use Valvoline anymore

Valvoline on Sunset Avenue in St. George Utah: great service!. It’s a drive-through service so you stay in your car and they show you everything they do and tell you everything they do. They showed me the filter for the engine air and said it had life for another oil change, so it didn’t need replacing. They gave me a manager discount because I had brought the wrong coupon. they put my tire pressure at the right level and filled my wiper fluid that I had brought myself. They call out a double-check on everything they do. Including lid and cap tightening. —Which…I’ve lost caps before at other places because they forgot to put the lids back on. I was running out of wiper fluid in NO TIME! — and a one dollar piece-of-plastic lid nowadays costs $13 at an auto parts shop. Crazy inflation!

If I could give you zero stars I would. On Monday, December 2, 2024 I went to Valvoline instant oil change in Saint Peter’s triad center. They were scheduled to open at 8 AM. They did not open at that time. All three employees were parked on the side of the building, but we’re not getting out of their Vehicles. I had arrived at 7:45 AM to be one of the first people in line to get my oil changed. At 8:15 AM when they were still not open, I called customer service to find out what the problem was and to inform customer service that they were not open, but that the employees were present on the lot. The lady that I spoke to, didn’t know why they were not open. She said that she was going to take it to management and find out and that she was going to call me back. She never did at approximately 8:25 AM. The employees got out of their cars and was going around to customer cars telling them that“there was a problem and that they would probably be opening in the next half an hour to 45 minutes“ I cannot wait that period of time and chose to leave. I never got a call back from customer service explaining what the problem was and why they were late opening. I took my car to Dobbs auto tire center where not only did they change my oil, but they got me out and on my way within half an hour as of this writing, I will never go back to Valvoline

The service wasn’t what I expected . I set in the third bay like I was not even there. There was someone being trained to work there in the second bay. Someone was under my car pulling a tooth That’s what it felt like.I paid with a large bill ( THEY HAD NO CHANGE ) I had to ask could someone check the air pressure. There was no reason to ask to get my window cleaned because I had been there long enough I finally got my change a couldn’t wait to leave.

Yep got my oil changed on Monday 11/25 Today is 11/27 and car is broke down!!!! It broke down not even 24 hours later after allowing them to change my oil! Wanted to have oil done before holidays. Changed on Monday and then on Tuesday on the way to take my 6 year old to school at 7 am, it breaks down. My husband had to remove oil cap when he did oil exploded everywhere!!! It was filled way to high not to mention for it be changed the oil was extremely black!!! Oil literally all over my hood, windshield , etc. I have 2020 ford explorer, I bought it with only 6 miles, I am the only owner and have NEVER had issues, ever! Still low miles after 4 years So the day before thanksgiving and needing to transport 5 kids for the holidays, they come out to my house only to be told they won’t be responsible for it since we moved it and brought it home. Not even ten mins from our house. Guy made a comment that his “supervisor” claims there was a check I’m engine light on and in the same breath says but odd he didn’t look at that. (There has NEVER been a check engine light on until the day after oil change!!) Literally won’t start without the oil cap removed. That’s fine, taking it ford and lawsuit will be filled. Have the guy recorded that came to my house and admitted this has happened before and they have had to reimburse people before for rentals and Ubers. Never take your car here!! This is in Louisville, ky by the way off taylorsville & Hurstbourne behind target!!