Valvoline Instant Oil ChangeReviews of vioc.com

They did something to our radiator causing our engine to blow up in our car

Beware! Channahon location damaged our truck and refuses to reimburse for repairs. Long term customer that will NEVER return! Manager was unprofessional and hung up on us. Customer support is a joke.

Don't trust this place at all. Went in for car inspection Albemarle, NC and when I went in waiting room noticed a lot of racks with wiper blades and thought bet they will tell me I need them. Sure enough the guy comes in and says they have to replace both blades or they can't pass my car. I said NO and left, went to Ford Dealership and they passed the car and said there was nothing wrong with my blades. This is a script they use to up sale.

I am normally not a person to leave bad detailed reviews, but I had an awful experience at this location. To begin with, I requested all the fluids changed on my vehicle, and the tires to be rotated. I was at the location for over 2 hours, while the techs messed around and claimed they didn't know what fluid to put in the vehicle. After this, they rotated my tires, while doing so they observed I was missing a lug nut. I went to the tire shop next door to get a lug nut, and they put it on for me. The next day, I went to get an alignment done, and the shop told me that they had crossthreaded one of the lug nuts and they would have to cut the wheel stud to be able to get the tire off, costing me over 200$. They also observed that my rear differential was leaking fluid, and tightened it for me, as that was also cross threaded. I went to a different location and they confirmed that I had lost a large amount of diff fluid. They added more and charged me for this as well. After this I opened a claim with customer service, to at the very least be reimbursed for the cross threaded lug nut. The store manager, Jordan was very rude and told me he would talk to the area manager, who never called me back. 4 days later, I finally had to call customer service again to be told that Jordan denied my claim and claimed it wasn't their fault. I am left with the expensive bill and not able to speak to any managers. The incompetence of their technicians almost made me leave the location, but they kept telling me it would be done soon. Beware of this location. I have used valvoline forever for all my vehicles but this left a very bad taste in my mouth and I will be going elsewhere. I spoke to a gentleman at my valvoline and the confirmed that over 2 hours for the services being done was absolutely ridiculous.

I have been using Valvoline for my oil change for years - loved that I got more than an oil change for my $$$. But, Sunday, Sept 15th I took my granddaughter’s car in for an oil change - had a $15. Coupon off synthetic oil change - still cost $91. They did not check any of the lights as they normally do - did not check the cabin air filter - I don’t believe they checked the engine air filter as when they’ve done it in the past they always showed it to me. I actually asked if they still check tire pressure b/c her car showed low pressure on 1 tire - and, they said they would after I finished paying. If they had asked, I probably would’ve had them rotate the tires- but, they didn’t ask. Not the service I am used to - left feeling very short/changed.

These people are unbelievable. I take my truck in on the 11th for a state inspection. Have to buy a cheap a$$ wiper blade for the driver side. Then they tell me that their printer is broke but hey it will still be entered into Tex dot so I can renew my registration. The 12th Nope The 13th Nope Someone hit my truck Friday evening so now it’s in the shop for who knows how long. Sept 16th I call the manager and tell him that I’m STILL WAITING. Well our printers still out of ink but it will be in tomorrow. Oh but wait, some idiot left the fail on there and didn’t change it after I bout the stupid wiper so you’ll have to bring in in. ITS IN THE SHOP. “Well sorry we have to have the truck.” I know I’m already frustrated overall but what business that DEPENDS on a printer doesn’t keep a spare? What moron can’t talk to the tech about it and switch it in the system? It clearly states it was Jadon. They left my keys in my truck and then we were looking all over for them so he should remember me between the wiper and the keys! Incompetent!

This 1 single star goes out to the shift manager SCOTT. This is the location in Hunters Creek, Orlando, FL. The unprofessionalism I witnessed floored me. I've gone to this location for years and every single employee has been polite, respectful, and knowledgeable. On this one visit Friday evening the employee asked if I wanted my cabin filter checked, I said "yes and thank you". My vehicle was a little more than just pulling out the glove compartment, the employee had to unscrew the entire thing apart and I felt so bad because it was hot and he was sweating, but with a smile and great attitude the entire time. Here is where the manager gets involved, he sees and hears the employee and myself having a conversation about the filter and says "that's a lot of work, you know anywhere else would charge you 2-3x's as much to replace that" not in a helpful way but in a menacing way, as if threatening me that after the employee went thru all that work I better replace the filter. Immediately it was a NO. He then tells the employee "next time don't even ask, that took took much of your time" in the roughest way possible. I couldn't believe the manager said that IN FRONT of a customer! I was embarrassed for the employee who was helping me along with everyone else who had to work on his shift. He truly needs to not be in customer service, he was an absolute a@@hole. I wonder if the review left last year was about the same manager and if so I hope Valvoline sees this and promotes one of the hard workers it already has because SCOTT is not it.

I would give the zero if I could the Valvoline in Sarasota did an oil change on her truck that was a year and a half old and under 50,000 miles. During that oil change, they messed something up in the engine and the vehicle had to be towed to Ford. The owner of this location did pay the expense for the truck to be fixed. However, we were on vacation. Had to get back home to St. Louis for my husband job and had expenses for the next several weeks going back-and-forth which we had to submit to the claims office. These expenses amount to over $1800 have yet to be reimbursed nor have we even had a response from Valvoline. It has been months and they will not even call us or send us an email. Please do not use this company ever.