Valvoline Instant Oil ChangeReviews of vioc.com

Used valvoline for oil change. Very courteous and prompt oil change. The issue- oil filter placement and tightening. Mid May engine performance and check engine. Was with Toyota 3 times. Collectively 8 &1/2 weeks. Engine codes indicated engine failure but why? pistons? timing chain? I even signed off for rebuild if necessary. Long story short- oil filter placement. Luckily all checked out with engine. I was out of vehicle and this was a costly nightmare…

ZERO Stars and let me explain why! On June 15, 2026 I drove to this location after work to receive an oil change. Following the oil change, I started to exit the driveway of Valvoline and upon pressing down on the acceleration, my dashboard immediately lit up and my car went into "limp" mode. I barely made it over across the three lanes into the turning lane, before my car completely died. I immediately called the Valvoline customer service number and explained to them that my Toyota Camry was perfectly fine prior to entering the bay at Valvoline before the oil change and now it is undrivable and will not turn on or accelerate. The first sentence out of the customer service representative's mouth was that "we are not liable for any vehicles after they leave the bay area at Valvoline." I had to physically leave my car in the turning lane and sprint across the three lane highway and to the store which 2 buildings down from where my car died. The manager yelled at me and told me he couldn't walk over to my car and look at it. I said, "well I just ran across three lanes of traffic to get to you?" He and his manager jumped in a truck and tested it and it came back with multiple codes including a P2119 for the throttle body. They claimed that they were not responsible and left my car dead in the road in the turning lane with my flashers on. My car was in the road for at least an hour and my phone died. After they left and I sat in the road for close to an hour, the store called the police on me and claimed that I was waving a gun in everyone's faces threatening to kill them. The office offered me a ride to a parking lot as Crow towing finally arrived to tow my car. My mother had to drive 45 minutes to come pick me up and the officer was the only person who offered me a ride. Valvoline left me on the side of the road and forced me to have my Camry towed to a mechanic and to take off work the following day. I work in home health and had to cancel 10 pediatric patients on Tuesday. The mechanic found a broke piece of something in my Mass Air Flow Sensor blocking my engine. I will add pictures of broken object found in the MAF, which caused my car to died and my dashboard to light up with various lights. Michael/Mike was the manager on the shift and he was the person communicating with me. I will be reaching out to an attorney regarding the situation. Valvoline has refused to pay for all of the expenses including the towing as of today. Please, do not go to this location. I have spoken with multiple mechanics across East Texas regarding this situation and they all agree that Valvoline is at fault. I have begun to warn the families I work with to steer clear from this location. Valvoline does not care about the customer at the end of the day. They value profit over morals and integrity. The manager refused to return all calls regarding this situation and corporate office yelled at the mechanic who called and reported his findings from my car. This is another money hungry company, who doesn’t care about customers at the end of the day.

I visited 2 Valvoline locations during my recent travels to Utah. Both were great. Nice people working there and so helpful in every way. While the cost there for an oil change is a bit higher than going to Walmart, I appreciated the very personal way they took care of me.

I once thought this was a Trustworthy Company, being that I've brought my vehicles here for over a decade. Well that's not the case for this location. I went in for an oil change and had to get it towed out. They denied the damages although it was done at their location. Their so called Area Manager doesn't have the decency or professionalism to give their long time customer a call. Don't make the same mistakes I made with trusting these 15 mins oil change locations.

Store located on Spring Green, Katy TX across from Kroger. Was first vehicle in line on already in the bay. Took them over 25 minutes to get that car done. Pulled into Bay #1. Attendant asked if I wanted synthetic blind or pure synthetic. Said full synthetic. He said I had been previously ordering synthetic blend. That’s not correct. Took them 32+ minutes to change the oil. Had it on stopwatch. They sprayed oil on windshield. Holt tried to clean. Holt gave me $20 for Mister Carwash. They charged me $185. Minus the $15 coupon $170. A barrel of oil cost $85. That’s 220 quarts. My truck takes 8 quarts of oil. They said they put 8.5 quarts. Better not have. Was not offered a paper receipt and did not get a receipt and did not get a reminder sticker for next oil change. Been getting my oil changed for over 55 years. It’s never been this bad. I will admit I told them I’m never coming back to this location. Whoever owns this store, you need a real manager.

Unfortunately, my partner took our car here to get the oil changed. The Valvoline employee left a cap off and our engine was completely ruined. Communication with Valvoline since then has been awful. Every time we call, we are told we need to talk to the "area manager" who refuses to even return our calls. I guess he can't be bothered. So they ruined our car, won't communicate with us and refuse to make this right. My partner missed 13 days of work due to this issue because he works with his car and this has put us in a terrible spot... Yet we don't even get a phone call. I would literally never recommend this company to anyone.

I have been going to VIOC for over 30 years. On 6/11/2026 | took my car in. The tech underneath took the splash guard 1/2 way off. It doesn't need to be touched for an oil change. He didn't inform anyone. As I drove away it was banging the undercarriage. I went back and they wire tied it up. I made a claim( CS3163742) | received a few emails telling me to call them. Besides the standard emails they have made zero effort to follow up on a 30+ year customer. Very Disappointed.

I have been a loyal customer of Valvoline Instant Oil Change for a long time and have always appreciated the "stay-in-your-car" transparency. However, my recent visit raised several red flags that left me deeply disappointed with the service standards: ​Unusual Payment Pressure & Distraction: Mid-service, a technician abruptly came over and insisted I pay before the job was completed—something I have never been asked to do here before. Instead of simply running my card, he insisted I walk over to the point-of-sale machine. It felt like a deliberate tactic to pull my attention away and distract me from watching the work being done on my vehicle. ​Coupon Confusion & Runaround: Initially, a technician claimed my $25 coupon wasn't valid. After searching on my own, I found a $15 coupon, which they accepted. Later, I checked the terms of the original $25 coupon again and realized it was valid after all. I had to contact corporate customer service separately to get my bill adjusted. ​Overfilled Oil Pan: To top it all off, I was later informed that they had overfilled my oil pan, requiring them to correct their mistake. ​The core appeal of this business model is being able to watch the technicians service your car right in front of you. Pushing customers to pay early and distracting them undermines that trust. Combined with billing hassles and fluid errors, this visit fell far short of expectations. I hope management addresses these procedural issues.