Excellent
Based on 318 reviews
VIOFO4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Amin C.
Ich hatte ein Problem mit meinem Hardwire-Kit. Obwohl die Garantie für meine Dashcam bereits abgelaufen war, hat der VIOFO-Support extrem schnell, freundlich und absolut kulant reagiert. Mir wurde kostenlos ein Ersatzkabel zugeschickt. Ein wirklich großartiger Kundenservice, den man heute nur noch selten findet! Absolut empfehlenswert.
Brad
I currently have an A119 Mini 2, and my wife has my old A119. Both great devices! 2 Weeks ago I was in an accident, and the gps module got left in my vehicle when it was hauled away. I emailed Viofo to ask if they sell replacements. I included my order info (which was two years old) and got an email back very quickly.... they were going to send me that module at no-charge. THAT is great customer service. I was not expecting that at all!
Dc A.
Unexpectedly good (and knowledgeable) support despite significant difference in time zones: it was a really good ping-pong exchange. If you can get CSP Layla to address your concerns - you are in good hands. Trust us. --------------------------------------------- On Technicalities: set up menu is overwhelming and, in fact, unnecessary for the majority of the cases. Especially GMT time zone, bitrate: these could easily be moved into what is normally known as "Advanced" section. Another suggestion is to conduct internal (within the device) card test: would help to filter out those that won't fit.
Robin
I recently had an issue with the rear camera module of my Viofo A229 Plus, which stopped being recognized by the main unit. After doing some cross-testing with a friend's device, I was 100% sure the module itself was faulty. I contacted Viofo support, explained my troubleshooting steps, and their response was outstanding. Without any unnecessary back-and-forth or bureaucratic hurdles, they immediately approved the warranty claim. The replacement unit was shipped out on May 26th and arrived here in perfect condition on June 1st. The new camera works flawlessly. This is exactly how customer service should be. Fast, efficient, and professional. Highly recommended!
Darko J.
Viofo je definitivno najbolja kamera i korisnicka podrska je od velike pomoci. Prezadovoljan sam!!!
Steven D.
Great customer service. My problem was solved quickly.
Pat
The Viofo A229 Plus dash cam came highly recommended, so I ordered it along with the hardwire kit. However, hardwire installation became a bit of a challenge as most of the available fuses controlled critical vehicle functions that I didn't feel comfortable tampering with. I contacted Viofo customer support and they were incredibly helpful and responsive. They suggested using their OBD-II power adapter instead, which completely solved my problem. It was incredibly easy to install, required absolutely no messing around with the fuse box and provides power for the camera. If you are looking to hardwire your dash cam, skipping the traditional fuse kit and going straight for the OBD-II adapter is a much easier choice. Highly recommend!
Troy N.
These cameras have always been great for me, but unfortunately my A129 Pro Duo stopped recording and completely bricked itself just four months after purchase. Thankfully, Viofo handled the warranty claim quickly and professionally. After I contacted them, they shipped out a replacement unit within a week. Great cameras, and even better customer service!
