Average
Based on 190 reviews
VIOLETTE_FR3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 45 reviews with 1 star · Clear filters
Elisa R.
Es una marca francesa, pero envían desde Estados Unidos. Vivo en España y al ser enviado desde fuera de la UE no permiten la entrada del producto al país a pesar de que en la pagina web dicen que envían a todo el mundo.
Providence
NO customer service. Surprised? It is French, do not be surprised. Do not expect policies that typically come with customer service: returns, correcting errors, communication, discounts applied. Someone may get back to your request...but it is too late and you will be blamed for that...not them!
Reply from VIOLETTE_FRSep 25, 2025
Hi Providence, Thank you for sharing your feedback. Hearing from our community is incredibly important—it allows us to better understand our customers’ needs and continue improving as a brand. We’ve also shared your message with the V_FR team, who will be actively working to address your concerns moving forward.
Vanessa V.
Ne commandez pas sur ce site, arnaque très bien ficelée, le colis est marqué livré en France alors que rien évidemment dans la boîte aux lettre. Le service client ne réponds pas, heureusement j’ai réglé avec PayPal, j attends toujours le remboursement via la gestion des litiges. A fuir!
Reply from VIOLETTE_FRSep 25, 2025
Bonjour Vanessa, Merci d’avoir pris le temps de partager ce retour. Nous vous avons contacté directement afin de trouver une solution. Il est extrêmement précieux pour nous d’entendre les retours de notre communauté afin de répondre aux besoins de nos clients et de toujours progresser en tant que marque. Nous avons transmis votre message à l’équipe V_FR, qui travaillera activement à trouver une solution à vos préoccupations à l’avenir.
Talia G.
Absolute rubbish was sent-- the materials and quality is worse than Wet N' Wild. These prices are as high as Chanel. Get better stuff. When I needed to return, there was no policy for returning this crap. Avoid. Avoid... Avoid!!!
Reply from VIOLETTE_FRSep 25, 2025
Hi Talia, Thank you for sharing your feedback about the products. We’ve passed along your feedback to our product development team and we are sorry to hear about your experience.
Laura
I placed an order on November 21st and it still hasn’t arrived here as of December 17th, which is crazy. The tracking info says there was an attempted delivery on December 4th, but I was home and received no phone call, ring or message in my mailbox about it. When I reached out to customer service, what seemed like Chat GPT sent me a message thanking me for my patience and giving me the same tracking link. I am in Paris, so you would think a brand that markets itself as being so French would have chosen a good delivery service for its European customers. I’ve always loved watching Violette’s videos and this is my first time ordering from / buying from the company and I just feel so disappointed…
Reply from VIOLETTE_FRSep 25, 2025
Hi Laura, We are so sorry to hear about your experience. It's important to us that you have a great experience with the brand, and we have passed this to our operations team. We apologize for the shipping experience and we are working to create better solutions for the future.
