Excellent
Based on 662 reviews
Ambit Energy: VIP Concierge Team4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
662 approved reviews, newest moderated first
Bill A.
The gentleman who assisted me did a great job listening to my needs. He was empathetic with my situation. He made the process painless and quick.
Reply from Ambit Energy: VIP Concierge TeamSep 16, 2025
Thank you for sharing your experience, Bill! We're so glad to hear that the gentleman who assisted you took the time to truly listen and respond with empathy. Making the process smooth and stress-free is exactly what we aim for, and we're happy it made a difference for you
Apolinar G.
My experience with Ambit VIP Concierge was wonderful because both Marco & Mamie whom I both talk to were very courteous and professional in their helpfulness catering to my needs. Thank you so much for taking care of me !!!!!!.
Reply from Ambit Energy: VIP Concierge TeamSep 16, 2025
Thank you so much for your thoughtful review! We're delighted to hear that both Marco and Mamie provided courteous, professional, and attentive support throughout your experience. It means a lot to us that you felt well cared for. Your kind words truly make our day.
Kimberly W.
You had my account mark as closed when it was just set up with in the last month. It was supposed to be set up on a one to one buy back yet nothing was listed on the total solar buyback part of the bill. The invoice was almost $200 and I'm supposed to be paying roughly the delivery charges. Very unhappy that I had to pretty much set my account up all over again on Saturday and still do not know when I will be reimbursed.
Reply from Ambit Energy: VIP Concierge TeamSep 16, 2025
Kimberly, I'm sorry I don't know what happened here but I'm asking your customer service agent to investigate and reach out with any potential solutions
Luis U.
Very patient
Reply from Ambit Energy: VIP Concierge TeamSep 15, 2025
Thank you for your kind words, Luis! We're glad to hear you found the support very patient. Your experience matters to us.
Craig M.
Marco was very polite, patient and knowledgeable.
Reply from Ambit Energy: VIP Concierge TeamSep 15, 2025
Thank you for sharing your experience, Craig! We're thrilled to hear that Marco provided thoughtful, patient, and well-informed support. Your feedback helps us continue delivering service that’s both professional and genuinely helpful. Welcome to Ambit!
Reginald M.
Naim fid a great job explaining the plan. I gave 4 stars because O think my overage should offset all of the charges including the delivery charges if it is available
Reply from Ambit Energy: VIP Concierge TeamSep 15, 2025
Thank you for your feedback, Reginald! We're glad to hear Naim did a great job explaining the plan. We appreciate your note about the overage and understand your perspective regarding delivery charges. We'll be sure to pass this along to the team for review. Thanks again for sharing your experience!
Haseem H.
My agent (Naim) misquoted the rates for Renters Insurance and failed to disclose that there were 2 payments due for the utility service deposit.
Reply from Ambit Energy: VIP Concierge TeamSep 16, 2025
Haseem I'm sorry, Naim is one of our top agents with exceptional ratings in positive customer satisfaction but inevitably there is going to be some occasional miscommunication that I have to believe was not intentional. I'm having Naim reach out regarding your situation to see if there is anything we can do to help with.
Santiago A.
Frictionless, great!
Reply from Ambit Energy: VIP Concierge TeamSep 13, 2025
Thank you for the awesome feedback, Santiago! We’re so glad everything felt smooth and effortless, that’s exactly the kind of experience we strive to deliver. Welcome to Ambit, and we’re excited to keep things just as seamless for you moving forward!
