Excellent
Based on 662 reviews
Ambit Energy: VIP Concierge Team4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
662 approved reviews, newest moderated first
Tiffany E.
Marco was great with giving me information I asked about.
Reply from Ambit Energy: VIP Concierge TeamAug 8, 2025
Ambit has such great agents like Marco thanks for sharing your experience and welcome to Ambit Energy Tiffany!
Patricia S.
Awesome service
Reply from Ambit Energy: VIP Concierge TeamAug 8, 2025
That's what we're aiming for thanks Patricia & welcome to Ambit Energy!
raph T.
Naim, made what could have been a very difficult process so much easier. He was very professional, cordial and very respectful. I want to thank him from the bottom of my heart for helping me make the decision to go with Ambit Energy! He was extremely knowledgeable about Ambit's solar buyback program. This made my decision so much easier! Thank you again, sir.
Reply from Ambit Energy: VIP Concierge TeamAug 5, 2025
Here at Ambit Energy we are so lucky to have great agents to represent us, Naim is one of our finest thanks so much for sharing and thanks for the 5 stars!
Ronald O.
Great folks!
Reply from Ambit Energy: VIP Concierge TeamAug 4, 2025
Ambit Energy is so thankful to have great customer service agents, thanks for sharing Ronald!
Alfred Lee M.
I wanted to speak with a live person, and not a robot.....well, he sounded like a robot.
Reply from Ambit Energy: VIP Concierge TeamAug 4, 2025
Alfred I'm sorry for this but I'm a bit confused did you say he was a robot or sounded like one? I see that Josue worked through a number of things involving your utilities move-in and just trying to see if you were referring to his service or possibly another interaction with one of the providers we set you up with. Always trying to get better!
Louis L.
Fast , accurate answers to all my questions
Reply from Ambit Energy: VIP Concierge TeamJul 29, 2025
That's just what we aim for Louis, Welcome to Ambit Energy!
Gbubemi F.
Poor customer service experience
Reply from Ambit Energy: VIP Concierge TeamJun 19, 2025
Gbubemi, I'm so sorry to hear this what could we have done better? I do know that at the time of your enrollment we were going through a really rough IT migration that had our systems slow and not working properly which let to many frustrations all around. It was a very tough time but we are now through that and are able to provide the customer service that everyone has come to expect of Ambit Energy
Iraj R.
I can not get a clear answer as to the exact cost of selling and buying energy to you. The salesman says 16c/kwh and website says 19c and the agents have kept me waiting for 34 minutes so far!! Please send me a detailed email as to how much ( including the Oncor fee ) it cost to buy and sell.
Reply from Ambit Energy: VIP Concierge TeamJun 19, 2025
Iraj, sorry for the late reply here but looks like you got taken care of by Naim if that is not the case please let me know and I'm happy to further explain
