Reply from VirtualStagingAINov 15, 2024
Hi Jace,
Thank you for your feedback. We always aim to address customer concerns constructively, but it’s important to clarify a few points:
1. Multiple Perspectives:
You contacted us about this matter and, at the same time, posted this review before giving us the chance to respond or assist. We would have been happy to discuss this with you directly.
To answer your concern: Our system currently doesn’t automatically unify furniture across images of the same room from different perspectives. Additionally, this functionality is not part of our current offering, and we strive to set realistic expectations by not advertising it as such. Highlighting the absence of this feature in a negative light feels a bit unwarranted, as it’s not something we’ve committed to providing at this time.
However, you can create unlimited variations and select those that best meet your needs. A feature to address this specific requirement is already in development and will be released soon. In the meantime, we appreciate your understanding and patience as we continue to enhance our service.
2. Credits and Refunds:
We have reviewed all correspondence and found NO record of you reaching out to us regarding credit charges or requesting a refund. Instead, it appears that you’ve brought this up here without contacting us first, which doesn’t seem like a fair or constructive approach.
We have a very liberal and transparent refund policy, which allows you to process refunds instantly via https://www.virtualstagingai.app/refunds. We pride ourselves on resolving customer concerns swiftly, and there has never been a case where we didn’t find a suitable solution for a customer.
Posting about refunds publicly without first discussing the matter with us feels less like an honest concern and more like an attempt to pressure us for a refund—despite the fact that you’ve fully used the product. We would appreciate a more constructive approach in the future, as our team is always here to help and resolve issues amicably.
If you still have any unresolved concerns, we encourage you to reach out directly so we can address them. We value your feedback and are committed to ensuring a positive outcome.
Best regards,
Customer Success Team of Virtual Staging AI