Average
Based on 394 reviews
Volusion3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.
Volusion (volusion.com) has 394 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
394 approved reviews, newest moderated first
Jacob
Yes, Shay was very cool. She kept asking me if it was OK to put me on hold while she checked with the technicians regarding my issue. She always came back in a timely fashion and didn't transfer me to another person, which I really appreciate. My problem was resolved and the site is running smoothly. I've been with Volusion since 2013, and customer service has always been stellar.
Tom G.
Good platform but slow and very quirky and make working painful, slow and frustrating. Eventually ends up ok
Scott H.
Superior in every way
Anthony H.
too easy to make human errors on this for example changing shipping status affects the entire order
Steven (owner -.
I have been with Volusion for over 5 years now and I hope to be here another 50. Please don't change a thing, Volusion is perfect.
Guy B.
Their staff of experts have been very helpful during my first four calls to them and I'm sure there will be many more.
Dan
I have got to say, I have personally used Shopify, Magento and now Volusion. I used them in two website builds, taking advantage of an offer of 99.00 for a premium service. Sounded too good to be true. Many items were not disclosed, or buried in droves of text. They dont seem to care about the product they publish. They only seem to want the reoccurring revenue, and the ancillary charge items. I have been on hold now for more than 23 minutes and counting. I was treated like I paid $99 dollars... not as if I purchased the premium 1,800 package. unless they are treated this poorly as well. Shopify customer support is far superior. I care about my business, and what my customers think, and my presentation online. Now I remember why early on, after doing my research why I didn't pick Volusion in the first place. Got sucked in, by price... Sometimes you get what you pay for. Be careful, do your research. Or you will pay for it, as I am doing right now. I finally decided to stand up for myself. I AM THE CUSTOMER. ITS MY CREDIT CARD, YOU CANT CHARGE IT FOR POOR SERVICE OR POOR PRODUCT EXPIERIANCE.
Reply from VolusionAug 23, 2018
Hi Dan - this is certainly not the experience we want you to have, and I'd really like the opportunity to help. Please email me at [email protected], and we will do everything we can to assist. Kind regards, Ashley
Joshua
I have used Volusion for many websites dealing with eCommerce and corporate information. While there is a learning curve and it's more difficult to use than a website creator like "Wix", once you get the hang of it, you can really build a website that suits your every need. If you get stuck or are not sure how to do something, their team is always available and ready to help. Most issues the support team helps out for free. If you want a complete re-design of the website, their design team is amazing and pay attention to detail. The SSL certificate included with your plan makes your website secure and trusted and their built-in SEO tools can really make or break your business.
