Average
Based on 394 reviews
Volusion3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.
Volusion (volusion.com) has 394 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
394 approved reviews, newest moderated first
Connie P.
Jeff from the Volusion support went above and beyond to investigate my shipping problem. He researched the issue and explained the solution in detail. He didn't have to go as far as he did but I really appreciate it. The entire Volusion team has always been there for me. They are the best.
G S.
Jeff was patient with me and gave me great advice for the issue I was dealing with. His answer worked perfectly and I am a happy customer.
Tammy
I had a great experience working with Jeff & Brian. They were very helpful, knowledgeable, and patient while assisting me with my IT issue. They explained everything clearly and made the process easy and stress-free. I really appreciate their excellent customer service and would definitely recommend them!
Barbara B.
Your TechSupport Department is OUTSTANDING! Huge fans of Brian and Jeff.
brian
Been with Volusion for nearly 20 years. They have some functionality that I love. For example, I can set customers up at different pricing levels, and I'm not sure other platforms offer that. I know Im in the minority on this one, but I hated when Volusion went away from the bandwidth pricing as I built my store over the years with that in mind. Now they take a cut out of every transaction, just like all the others I suppose. But it did set them apart and was a key factor in why I moved to Volusion in 2008. Not sure I would choose Volusion today, but at least they don't force me into add-ons and upgrades like Shopify does. I have my annual fee and a tiny monthly charge of $2 for something I don't even know what it is. But that's about it. I don't think the SEO is up to the latest standards as my site has fallen in the rankings over the years. And they really don't have much of a mobile offering. And the couponing abilities are VERY basic. Bottom line, you could probably do worse, but it is a decent solution for my needs. PS I complained about a lacking feature over this past weekend. And this morning (only 4 days later), I found that they actually added my suggestion to the platform. This happened about 12 years ago as well with a suggestion I made. Really solid experience this week. Good job Volusion.
Mike K.
I have been a Volusion customer for years. Support is non-existent. The platform is old and terrible for SEO. I am desperately trying to migrate the store to another platform. Don't waste your time or money like I did on a sub-par platform
Bruce P.
We have been using Volusion for 15 years now. The product continues to improve and gives our customers a great experience with expanded payment methods. The support is what really keeps us as a loyal customer. When you call them during normal business hours, you talk to a technical person in Austin, Texas and not a call center. The level of support and timely resolution is impressive to say the least. I would highly recommend them to any small business.
Kristen L.
We have had 2 stores with Volusion since 2006, we love the ease of using the back end, with some of the best customer service & technical support around. Problems are solved quickly & efficiently.
