VolusionReviews of volusion.com

Horrible. I was searching for free policy generators, found their site, signed up for account, only to find out they didnt have what they promised. On top of that I searched their site to find out how to delete my account again, no luck.

Have used this platform and through the years it got worse and worse. They will do updates and ends up making a problem on our site. They never fix what they broke. Talking to their tech support is utterly useless, like talking to a wall. Stay away from this dinosaur. I am glad our shopify site is done now. Good Riddance Volusion!

Stay far, far away from this predatory company. They have a salesperson on the phone say you can get a reduced rate on a month trial, but you can’t pay over the phone. You have to go online and pay for your one month. Then....two years later....surprise! They’ve been getting you for $299 a month! “Oh, that was in the terms when you went online an paid for your one month.” Except you didn’t see the terms, because as far as you were concerned, it was just a one month payment, as the guy said on the phone. Sorry! Womp, womp! “Oh, you didn’t get *nothing* for your $7,000. You got our valuable marketing emails in your spam folder!” The kicker is, it literally takes two hours, multiple chats and emails, and a scheduled live phone call with a rep to get them to cancel their free money pipeline.

I would like to echo many others that have had a poor experience with Volusion. Don't go near them with a bargepole is my best advice. The system is so restrictive that many integrations don't work. We had an issue with the checkout failing to complete many orders after months of getting nowhere we moved to Wordpress / WooCommerce. We were paying around £150-£200 per month and after receiving a call they informed us that our fees would raise to £1500 in 2 weeks time. Funny how this occurred just after they filed for category 11 bankruptcy and told everyone not to worry. I guess they don't need to worry on the short-term if they start charging clients 10x as much to make up their losses. It won't last long though, no-one new will join and all existing clients being ripped off will leave. This is a commercial scam, DO NOT JOIN THEIR GAME

outdated, slow and in-flexible. Also lots of hidden charges, auto contract sign ups etc. was with them for a number years until they suddenly charged me $1500pm (normally about $300 pm) which prompted me to exit immediately. They claim the normal standard charge is $2000pm which is simply extortion for this kinda service, then offer ridiculous discount, by the end they offered me $600 pm which was still overpriced.

The only reason I am giving Volusion a second star is due to their customer support team. I have created four websites using Volusion V1 since 2011, and up until a couple of years ago, there were a few issues, but nothing major. The monthly cost is exorbitant running several thousands of dollars every month. They nickel and dime you to death on data, newsletters and Fraud detection. We have cut many of their overpriced services out and run our email trough Google. It's a closed source platform, and there aren't many developers writing third party apps to increase it's limited functionality. It's difficult to get anything to work properly within this platform without it creating a conflict. The over bloated coding is slow and error prone. I've run into issues with product creation and inventory that I would never believe could happen only to be told s that "this is a known issue (bug)" that has existed for years, but they have never been able to correct it. Since they transferred their hosting to Google Cloud services we have had nothing but major headaches and serious problems. Mostly involving payment processing and the SSL certificate. The cart is NOT USER FRIENDLY, and makes the check out process difficult, tedious and error prone even when it does work. For every customer who contacted us reporting an inability to complete their sale I am sure there were at least 50 others that never bothered to notify us. I have had to test the cart many times and if I were a customer I would have left my site and shopped elsewhere. My motto has become "We are using Volusion, and THAT'S why can't have nice things." We have tried to migrate to Shopify, but we have a huge database spanning many years and Volusion was unable to create a functioning order history report that would pull the data from multiple tables within a given date range. I still haven't given up though and plan to migrate as soon as possible once the economy begins to stabilize.

I have been thoroughly impressed with all of the services offered by Volusion. - AMAZING customer service (real humans who speak English and are knowledgeable of the products) - Chat service that functions as a support ticket with email (no waiting in lines, just ask your question and you'll receive a fast response that also goes to your inbox) - Clean, practical, and customizable UI - Affordable - Turn-key operation - TONS of marketing data

Don't Waste your money - find another web developer We have two separate stores with this web developing platfrom never again we are going to have to switch all our products and information because they lack tech support actual customer service and their system always has problems connecting or crashing Find another web developer save yourself the headache -