Reply from VortexHaus USAug 24, 2026
Matt, Arthur here – founder of VortexHaus.
Reading this, I completely get why you feel ripped off. Three big misses on our side: slow delivery, “domestic” expectations, and the value feeling way off for a tool that feels cheap in hand.
Here’s the reality and what we’re fixing:
- We are a US‑based brand with global manufacturing. You shouldn’t have to reverse‑engineer that from tracking or wait three weeks in 2026. We’re tightening our shipping timelines and copy so expectations match reality.
- The blower is intentionally light and simple by design (few parts, small housing) so our 55+ core customers can actually use it every day. That does not excuse you opening the box, picking it up, and thinking “this feels like a $40 plastic tool.” If it doesn’t feel worth what you paid, we haven’t done our job.
- Returns should feel like a straight path, not like you need to be “approved” for a refund. That’s a process problem on our side and we’re adjusting our CS scripts around cases like yours.
For you personally, this is what I’d like to do:
(1) Treat your case as a full “not as advertised / not worth the money” refund, no questions asked.
(2) Cover return shipping so you’re not paying to undo an experience you don’t trust.
(3) Use your review internally as a training example for when we need to simplify the path to “I’m not happy, take it back.”
Please email [email protected] with the subject line:
“Trustpilot – Matt Y value & return”
so the team can pull your order immediately and get this closed without more back‑and‑forth.
You shouldn’t have to work this hard to feel good about a $178 purchase. That’s on us to fix.
– Arthur
Founder, VortexHaus (we read every review and fix what we miss)