Excellent
Based on 77 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A sport optics company which manufactures a complete product line of binoculars, spotting scopes, riflescopes, monoculars, tripods and accessories.
Vortex Optics (vortexoptics.com) has 77 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
77 approved reviews, newest moderated first
JON D.
FANTASTIC WARRANTY AND CUSTOMER SERVICE. I have several Vortex scopes and rangefinders, and they are a great value at each price point. My 8(?) year old Ranger 1300 rangefinder wouldn't turn on with a new battery this past season, and I finally sent it in for repair. Their email updates were timely, and since it wouldn't repair, they sent me a new Viper HD3000 rangefinder! Fantastic. Who else would do that?
Jorge J.
I called vortex and I ask how I can get some optics for service. The guy answer the phone says I can help you with that. I told him about the items I need it service and he say let me send you an label, he emailed me an label. I send a scope, a 8x42, 15x50 and my spoting scope. About 1 week later I got an email that my binoculars are not repairable so they send me 2 new pairs 2 weeks after that I send my tripod for service. All this services cost me ZERO the customer service Vortex has is beyond EXCELLENT. I'm so pleased THANK YOU SO MUCH.
The M.
I managed to stupidly lose the turret caps from my Crossfire. I emailed them to see if I could purchase them somewhere in the UK. They immediately answered and posted me two out from the US. Couldn't believe it, here in the UK I'm use to abysmal customer service. I know I'm just doing airsoft/milsim but couldn't recommend them more.
JH
Bought the Vortex HD Diamondback 12 x 50mm binoculars from South West Optics in Torquay, England. Couldn't believe how bright and sharp these are compared to a cheaper pair i have from another brand. Like night and day. Had never heard of this brand before but glad I chose these after reading positive reviews.
Brandon N.
love their product, but they do not care about their customers or their lifetime warranty. I’m visually impaired, which Means blind they are making me miss my one time a year’s hunt for blind people and other handicapped replacing the scope that I bought when the guy said that I could run over it in the parking lot and he would’ve replaced it Worst experience of my life if you guys want good products go to Black Rain Ordinance They treat you like a human. I told the guy at vortex that I’m blind and he emailed me the mailing thing and chuckled and said how are you going hunting if you’re blind like laughed at methat’s how considerate they are. They said the scope was good. It will not hold where I say it in that it keeps walking left or right I don’t understand He said on the bench it in, but in the field, it walked and would not stay dead nuts and vortex is the worst company that I have ever dealt with as a handicap. I would not recommend them to nobody. They do not care about their customers. Call Black Rain Ordinance if you guys have any issues or want great products and great people who stand behind their product. I’m so disappointed it’s sad going hunting makes me feel normal like I’m a normal person and it’s not gonna happen because vortex don’t care about their customers nor handicap people
M. S.
Based on my recent online experience with their customer service. I asked for some recommendations for a new premium level scope and as far as I'm concerned Casey went above and beyond and needs a pay rise. Knew exactly what I was looking for, provided quick responses with direct links to high quality products that met all of my requirements and gave personal recommendations to gear they are actually using on their own firearms. Super friendly and genuine so I will be making multiple purchases from Vortex as a result and recommending them to everyone. Cheers guys!
k H.
Vortex is one of the rare companies that really stands behind their product. I own Vortex scopes and red dots and when one of my red dot sights stopped working, I contacted the company and they were great to work with. I sent the item back to be fixed and they kept me updated throughout the entire process and were very quick.I won't stray too far from this company.
Mark W.
I bought a 15-45x65mm spotting scope. Dropped it and broke the ocular piece. Called Vortex, the rep took my info and had a new eyepiece shipped to me inside of 7days. They even threw in a ball cap, which I now wear often!! Great scope, great service, grateful customer!
