Vox Web StudiosReviews of voxwebstudios.com

I am glad to give Vox Web Studios a 5 Star rating They have answered my questions promptly and in a satisfactory manner They have developed and hosted my website. The work is still in progress and it will help provide medical records to my patients I wholeheartedly recommend them Marcos Sastre, MD Dermatology

I have been working with Carl , so far my experience is great. Carl does a great job, he is great at communicating , coming out with constant suggestions to improve my business, I feel very comfortable to give him a call at anytime. Great person

I really hate that its come to this because I am not one that likes to leave bad reviews that could hurt a business. But I have tried multiple approaches to resolve these issues over the last 6 weeks and am beyond frustrated at this point. This will be a very long and detailed review. I was contacted by Carl after putting out a search for a marketing company. He seemed very nice and trustworthy. In April 2022, I paid $4500 to begin 12 months of SEO services with Vox Web Studios and was GUARANTEED that I would be one the first page of Google within 4 months and would see a gradual increase of traffic leading up to that. In May, he brought up social media management and recommended that I sign up for that service as well for a discounted rate of $3250 for 18 months. I agreed and paid. Shortly after that, he also recommended that I pay for ORM (online reputation management) where they would help me gather reviews on trustpilot for my business. At this point I was getting skeptical but agreed to pay another $2000 for ORM in June. I immediately regretted this decision and asked to cancel the ORM service, in which Carl said the money had already been spent and they could not refund it. (Bull crap). Weeks later, after expressing multiple times that I wanted a refund, I finally contacted the billing dept that directed my call multiple times until I finally got a hold of Oscar who is the Senior Finance Manager. He said he would look into this and eventually did refund me the $2000 to cancel the ORM services. I was happy about that. Regarding the social media management: the ads were done weekly and sent to me for approval. The grammar was poor and I had to edit them each time. I ended up getting frustrated that I constantly had to edit and re-write the ads that I was paying so much money for them to do. They posted them to my social media and I would receive 1-6 likes per post. When I posted my own content, I had much better engagement from my followers. In the meantime, my SEO had reached the 3.5 month mark with nothing significant to show for it. I was only getting 2-3 visits to my website per day, maybe 8 on a “good” day. There was no visible increase in traffic that I could see. When I compared my website traffic reports from the months prior to hiring them to the time they had worked on my site, the results were actually worse. I expressed this to Carl and Oscar MANY times. I requested to cancel all services on 8/3/22 and locked them out of my accounts on 8/9/22. They did not even notice that I had changed my passwords until 8/23/22. I remained calm and respectful through multiple emails, and yet they began ignoring me. When they finally agreed to check with the finance dept to see how much they could refund me, they said they could only give $1250 out of the $7750 of my money they still had. I instantly became very upset because I told them I was willing to pay for 3 out of 12 months for SEO and 3 out of 18 months for social media even though I was not satisfied with any of it. There is no way my refund should only be $1250 when I received less than 25% of my services. Every email I sent was to both Carl and Oscar. I stopped receiving responses from both of them. I finally opened a dispute with my bank on 8/30 that is still pending. Yesterday, I received a generic email from Vox Marketing stating that they had a 70% discount and the total charge for all these services is $1132 with a “100% satisfaction and 100% money back guarantee”!! I forwarded this to Oscar to ask why I have still not received a refund since they have a satisfaction and money back guarantee and have yet to get a response. This whole situation has caused so much anxiety and stress for months and I just want it to be over. I feel that I have given them MORE than enough time to make this right and instead they are just ignoring me. So unfortunately, here I am…writing this review. **Edit to add: On 9/21, Oscar reached out to me after he was notified of my review. They offered to “make things right” and gave me options for a 2 year discounted contract with them or a refund. I still ended up requesting the refund and he said it would be issued immediately. He sent me a picture of a “refund confirmation” for the $1250 amount but not the rest. I asked for a confirmation for the other $6500 and he said he would send that to me as well. He never did. I have sent multiple text messages and emails since then and have not received any response. I NEVER received the refund back on my credit card. I was told that it could take 7-10 days to show up (perfectly fine). But it has now been 11 business days and nothing has come through.

Oscar did A nice job designing A logo and website for my business. Also very helpful in setting up other aspects of email and web hosting and other services.

More scam tricks. My account "executive" was Carl d'Sousa, as they have been informed, but they just keep sending out this automated response as if I was not a customer. Twice now they claim I am not in their database, when they have been informed. The latest: I was contacted by their "finance department." I was informed I would be receiving an immediate refund. They asked me first to withdraw the challenge on my credit card charge. I told them I would do that AFTER the funds were returned. They said they would do it immediately. 10 days now, no refund. I think this is a scam outfit. Their "positive" reviews on Trustpilot are likely phoney. DON'T GET CAUGHT.