Voya FinancialReviews of voya.com

This company will garnish your money once it’s time for them to be paid ON TIME, and purposely make you wait to get your claim approved even if you submitted everything to have it approved. They actually HATE having to pay out so they make you go through hoops. This company needs to just file bankruptcy, these are hard working people who are literally trying to pick up the pieces to their lives when disaster strikes unexpectedly just expecting their claims to be approved on time, but the company doesn’t care, they are just there to collect from your paycheck on time. This is heartless, may God have mercy.

Voya never sent me a 2025 tax return. I attempted to set up an account, but the website displayed an error message. I called their customer service and spoke with a representative who informed me that the website was malfunctioning. Therefore, I requested that they send me a copy of my tax return. Oh, my goodness! The representative put me on hold three or four times before advising me to consult my tax professional. Finally, after being put on hold again, she comprehended my simple request and promised to mail my return. However, she mistakenly read me the wrong mailing address. Let’s see if the tax return actually gets mailed. The representative was quite pleasant, but it was evident that she lacked proper training. Based on my experience, I strongly advise against trusting Voya with your investments. If Voya cannot handle such a straightforward task as mailing tax returns, it’s clear that they are not equipped to manage your financial affairs effectively. Stay away!! Update: April 14th, I still haven’t received my 1099R tax form in the mail. I attempted to create an account online again, but kept encountering the same error message: “This option is unavailable at this time. Please select another method.” I reached out to customer service to explain my issue with the website, mentioning that the previous representative had informed me that the website frequently has issues. However, the current customer service representative assured me that the website is "pristine". We still couldn't create a login account, so she connected me to a specialist who confirmed that there’s a disruption in the system. The specialist was very nice and assured me they would call back once they figured it out. Let’s see what happens. Everyone is nice and respectful, but I need execution.

I would give VOYA a ZERO if I could. NEVER invest your money with this company. They will TAKE your money, but good luck withdrawing it. I have been filling out papers for OVER A YEAR and still cannot get MY MONEY.

Voya Financial is the WORST! The customer service is terrible. Our account information just changes, like a correct phone number changing to an incorrect one. Our phone pin is never recognized. Ever. We have to go through reverification that this time is taking weeks for some mail to come. We don't even have access on our account to change any information. They have held off a withdrawl we have been trying to make for weeks as the stock market plummeted and we lost about 3k. Still get an error code trying to withdrawl. We can't wait to be done with this people.

If I could give this a negative star I would. We have spent the last 45 days trying to rollover a 401k from Voya to another institution. The 401k had both pre and post tax funds. Voya sent the after tax funds to me even after giving them the exact accounts for IRA and Roth rollovers, as well as the FBO information. 6 calls later and we still have not resolved the issue. Horrible customer service

Horrible service, not able to access online, customer service can’t answer questions, claim managers never return calls, almost impossible to get payment. Never get paid on-time. Takes weeks of calling to get a check then weeks of calling to get another check. They owe me 6 weeks of pay 5 phone calls and still waiting. What is the point of short or long term disability insurance even when approved you can’t get paid. I highly recommend NO company or person use their LACK of Service.

Worst to deal with, never get a call back. Calling everyday for two weeks and all they tell me is we received your paper work but takes a few days to process. Reminder they’ve told me that for two weeks now. Worst situation and worst experience ever Voya is a negative review if could give one.

YoYA is horrible the money withdraw transaction completed but they never distributed the money. I made multiple phone calls seeking for help the only they told me my bank rejected the money, which is not true I am trying to find a way to close this retirement account. Be careful and find a better provider like Fidelity