Voya FinancialReviews of voya.com

Voya is operating in the dark ages. In order to change your address or name you have to fax...yes fax your request. Full portal access for international customers is limited. Want anything done you have to FAX your request. My recommendation is find another company and do a transfer. So so poor.

Rude, disrespectful customer care who are refusing to help me resolve my transit pass issue. I have been misinformed time and again and everybody's solution is to point fingers at each other. My employer needs to drop Voya like a bad habit

I left my company a few months ago and, unfortunately, had no choice but to rely on Voya for COBRA coverage for two measly months. That was two months too long. Let me just say: Voya is an absolute nightmare. They didn’t just mess up—they repeatedly and inexplicably canceled my coverage multiple times, leaving me uninsured without warning or explanation. Every time I called for help, I was met with clueless, undertrained staff who seemed shocked that phones even rang, much less how to resolve real issues. Their customer service is not just bad—it’s actively hostile to logic and accountability. No one could tell me why my coverage was dropped, and no one seemed to care. Now, thanks to their incompetence, I’m chasing down doctors and providers begging them to resubmit denied claims—claims that should never have been denied in the first place. If you have even the faintest option to use anything other than Voya, take it. Run, don’t walk. Choose literally any alternative unless you enjoy chaos, confusion, and costly medical headaches.

Can only log in to their site about 50% of the time - the other 50% I get a message saying: "Access Denied" or just "Please Wait..." (which never goes away). 1000s of options for small employers. RUN AWAY! RUN AWAY!!!!!!

Place is terrible , 2 deaths in family had to go out of country my wife’s dad suddenly passed away , emergency flight same day for family of 4 after a week over there had to come back and go back again to finish burial expenses etc and fell behind on bills and can’t even get hardship withdraw draw draw they denied it 10x or more , place is terrible run away tell your employer to seek other options , over 5000 people in work place and half of them are complaining about Voya let that sink in . My advice stay away you been warned

It's typically a simple form to rollover a 401k, however, there site doesn't allow access to those forms. The site crashes or routes you a sales pitch to open a new Voya account. After contacting support (several times), it hasn't exactly gotten better. They charge significant fees to access money and had a slew of rules that I've never experienced. I've validated everything is correct and now I'm waiting (20 business days and counting) for a check. I'm not confident and have a feeling the "check will be lost" or something.

My mother had an annuity she paid cash into about 25 years ago a large sum of cash. Back then the Company was Equitable of Iowa. Later this company would be bought out a merged with Voya. Calling the Voya rep with our information on the annuity they tell us there is not account in moms name or SSN and the Acc# for the annuity does exist yet I am, looking at all the paper. Then they state will there is no really was of knowing anything about the account as those older records have been " purged" . They then ended our cal. So basically they are running of with my mother who is now 72 her saving she put away from my dad's passing 25 years ago and keeping all the money and interests. If anyone knows a good lawyer hit me up>

I also work for HCA (saw another review) and the switch created some problems such as updating my withholdings and having no contributions for 5 pay periods. However, almost everyone at VOYA was kind, professional, and caring - and seemed to be doing their best to correct the situation. The issue was eventually resolved. A manager gave me her direct line to reach out if issue continued. The transition to VOYA was not the smoothest but, for me, has been corrected. This Trust Pilot Site has mostly negative reviews of not just VOYA but Fidelity, Schwab, and Vanguard - EVERYONE should be on top of their finances and monitor.