Bad
Based on 268 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Voya Financial is here to help you plan, invest and protect your savings to get ready to retire better. See how America’s Retirement Company can help you!
Voya Financial (voya.com) has 268 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
268 approved reviews, newest moderated first
Paul P.
Company is withholding funds and not sending the document to the proper address after mentioning the correct address to mail document to. Cecilia from customer service was of little assistance and was attempting to avoid assisting with a basic issue that needed further looking into. After waiting for over 30 minutes on the phone waiting for an escalation, no manager or supervisor was reached.
Cornell
Avoid this company. There customer service is awful. Horrible experience every single time I’ve called. I’m waiting for my HSA check distribution for almost 2 months. Today I was told that my check was resent 20 days ago and probably it got lost. What a joke!!! VOYA those are my money, not yours. I’m not borrowing anything from you just to be clear. I want my money due to medical expenses.
Shinzo A.
the errors on here costed me alot of things.. still waiting for a resolution i do hope i get a correspondence. wish ya'll can heap like me with kågévestº only one keeping the tempo when it comes to delivery of profits
Tom J.
My work uses Voya for flex and health savings accounts, and I have to say it is the worst company to deal with. FSA debit card is almost useless. I am always having to call them. They need receipts for everything and still decline when you send them in. It's better to not have a health savings account then to deal with Voya. Not worth the headache.
Bonnie D.
My employer recently switched to this company and I've had nothing but problems. I injured myself bad 2 months ago and needed money for bills so I don't get kicked out of my house, and to pay all my other bills. EVERY SINGLE thing that had to be done to get money has been a nightmare. Waiting periods of insane amounts of time, 7 days to approve my bank account, waiting period to approve and accept a transfer from another 401, THEN 12 days to be able to take a loan, then their Direct Deposit would probably have taken longer then mail I was told. THEY MAIL a check no matter how big it is through REGULAR MAIL with no tracking, not having to be signed for, NO FedEx, no overnight, nothing! What craziness is this!? They promised a date I would get it, I paid $50 for an EXPEDITED process, (not mail, because they don't do that), and it still didn't get here! I called again for a refund for the expedited process and they said I wasn't charged for it.. I bet I know why! They mailed it 2 days ago and it should have been here yesterday! I am furious. I hope that employers who are considering this company, do not. If I could give -1,000 stars I would. DO BETTER! The only good thing I can write is the representatives are very nice.
Dan D.
After reading all the reviews pertaining to 401k it aligns with our compliant. This is a horrible company and they do NOT want to give you your money. Its been over 3 weeks now and on our 4th call. It clearly appears they're using your money for as long as they can to invest for their profits. BE AWARE IF YOU HEAR YOUR COMPANY IS LOOKING TO MOVE TO VOYA.
Karen
Awful processing claims. Very slow. Waited 10 days was told to wait another 5 due to high claims. Maybe processed them quicker. Wish my employer would get a new company to deal with. Would never recommend this company to anyone.
JoDee K.
AWFUL, RIP OFF!!!! Supposed to be helpful for the working people. What a lie. Don’t want to pay out. Have to be called continuously and do not return calls in a timely manner. Always getting information wrong. PATHETIC. LOTS OF EXCUSES as to why they got wrong info.
