Voya FinancialReviews of voya.com

The worst experience. Even with a court ordered judgement they have not allowed me access to my account for over a month. Keep saying they sent the pin but can’t give me tracking numbers. Get your investment out of this place! It’s the worst experience ever. Your money and investments are not safe. Awful

We had a small investment left in and tried closing it out first mistake was mine it was January and I put the last year in instead of the new year . Fixed that then two weeks went by no check called again “let me check “ took 15 minutes then found out they had another date not correct !!!! Great fix that ask if that took care of it so no more problems ? Right was assured it was fine!another two weeks goes by still no check call again and go through the verification process then told they couldn’t find any reason why it wasn’t handled. They promised to “expidite” it another two weeks goes by. Call them “oh we just mailed it out finally after 2 months the check shows up I take it to the bank and they won’t take it because there is no routing numbers printed anywhere on the check! What company prints a refund or disbursement with no routing info on it now waiting for them to Expidite it.AGAIN!!!!! It is now April and we have been given two more excuses of why it’s not here and they mailed it again was supposed to be her the end of March still no check as of April 5 th

Almost every interaction with Voya has been fraught with problems, whether via phone or app. I was repeatedly prevented from logging into the app, despite following all directions, to the point where I simply stopped trying. Phone conversations were even worse. Even though I had my financial advisor on the line, it required no less than four calls to complete a simple fund transfer. Each time we called (because the transfer STILL hadn't happened), we would get a different set of requirements or different reasons the transfer hadn't happened. Filled out MULTIPLE forms, some more than once. Even after the funds were finally transferred, we received a letter mischaracterizing the nature of the transfer, potentially creating a tax liability. On hold for excessive periods. SO glad we no longer have accounts with this organization. 4/25/24 follow up: Voya acknowledged that they mischaracterized the nature of the transfer, and indicated that they should send a letter documenting that error (in case the IRS gets curious about 'excess contributions'). Today, after repeated calls, we finally got a letter - the letter mentioned NOTHING about the issue. It simply documented a withdrawal, with even LESS information than the original! I would advise avoiding this organization at all costs...if you're already in, I would start TRYING to get out now!

Extremely slow at paying out benefits to beneficiaries. Waiting and waiting and all you get told is it’s in for review. Northwest Mutual paid out in less than 10 days

I just spent 8 minutes on the phone verifying my account to speak to customer service. I have been attempting to rollover a retirement account for over four weeks. Everything is done by US Postal mail. Seems designed to prevent withdrawls.

I have been getting an error since early January when I try to log-in that prevents me from accessing my account using their app on iOS . Says to contact an administrator, and when I called they said there is no fix and there is no timeline to resolve. The app is not usable.

Voya as an administrator of our HRA is an absolute sham. I have never in my career run into so many employee issues of receiving simple reimbursement of claims or being able to use their FSA cards at doctors offices, pharmacies and then on the chance the payment does go through Voya will do everything in their power to refuse receipts and easily verifiable information and ultimately lock or suspend the employees account. They get to keep the left over balance at the end of the year and it shows in every action. I hope they are sued to all hell. Any employee working for them should feel ashamed of taking part in the companies activities.

I retired four years ago with a deferred compensation Voya account. I've scheduled monthly withdrawals into my checking account on the 15th of each month, and I'm lucky to see them make it into my account within a week after that. I receive four other direct deposit payments per month from various sources and they're all in my checking account within 24 hours after they've been disbursed. Voya has one of the slowest and most antiquated direct deposit systems I've ever encountered.