Great
Based on 77 reviews
WAEPA4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees.WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then.Today, WAEPA has a membership of more than 50,000 Feds and their families.
WAEPA (waepa.org) has 77 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
77 approved reviews, newest moderated first
Ted M.
It was easy to get through the medical check up to upgrade my insurance levels.
Reply from WAEPAAug 26, 2024
Hi Ted, thank you for leaving your feedback! We're glad to hear that you had a positive experience in increasing your coverage.
christine K.
Love the company. Dedicated to their customers!
Reply from WAEPAJul 23, 2024
Hi Christine, thank you for taking the time to leave a review!
Joseph T.
Great experience
Reply from WAEPAJul 16, 2024
Hi Joseph, thank you for taking the time to leave us a review!
Michael W.
It is so nice to have a number to call with folks who are actully helpful. Thank you.
Reply from WAEPAJul 16, 2024
Hi Michael, thank you for taking the time to leave a review!
Martha
We love WAEPA and the life insurance that is offered. We also have benefitted greatly from the scholarship WAEPA offers for college students. Thank you WAEPA!!
Reply from WAEPAJun 18, 2024
Hi Martha, thank you for taking the time to leave a review! We're glad that you're able to take advantage of your member benefits.
Megan S.
They don't answer the phone. Ever. Like never. Not helpful at all. I'm planning to cancel our insurance because what's the point in having an insurance carrier that doesn't ever respond, answer via phone or email.
Reply from WAEPAJun 10, 2024
Hi Megan, Thank you for taking the time to leave your feedback. We're sorry to hear that you had a negative experience. Our Member Services Manager recently reached out to you directly and we hope that you are able to follow up with her to help resolve your issues.
Dan F.
The person I worked with, Tamara, was awesome she was very personable, knowledgeable, and absolutely solved the issue I was having!!!!!! A million stars!
Reply from WAEPAMay 6, 2024
Hi Dan, thank you for leaving a review. We're so glad that Tamara could help provide you such exceptional service!
Customer
I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!
Reply from WAEPAApr 2, 2024
Hello, thank you for your review. It is of the utmost importance to WAEPA that our members have peace of mind that we will be there for their loved ones at the time of a claim. We're sorry to hear that you had a negative experience; we have been facing increased call volumes in the last several months due to an acquisition of a new membership group. If you have further questions, please contact our Member Services team via email at [email protected].
