Great
Based on 3,139 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 267 reviews with 1 star · Clear filters
Steve W.
poorly sized by the CS representative.
Reply from WalkinpetsJun 13, 2023
Steve, thanks for taking the time to let us know about your sizing concerns. I have reached out to your email for clarification on your concerns.
Kathrin D.
Ordered a new harness for my dogs wheel setup, description said it would fit her current wheels, it doesn’t. The buckles are too big for the ones on the wheel mount. Ordered a set of small booties for her as well that have been on back order for months now. Oh, and the new harness is already breaking. Very disappointing all around.
Reply from WalkinpetsJun 13, 2023
Kathrin, thanks for taking the time to write the review. We are going to reach out to your email regarding clips. The boots are shipping this week. Thank you for your patience.
Jon C.
fraud company, dont order, they will send with a cheap shipper and it never arrives and my friends said there's didn't assemble, Crappy company but please..try yourself..hahahahaha
Reply from WalkinpetsJun 8, 2023
Jon, your product was shipped via Fedex. Your tracking information was sent to your email. We hope you look forward to the use of your custom made duck wheelchair.
Satisfied C.
I purchased the smallest harness however too heavy.
Reply from WalkinpetsJun 5, 2023
Thanks for taking the time to review. We would be happy to have a fitting specialist work with you on the fit of the halo. We can do so via pictures or Facetime. Please let us know if we may move forward with assisting you by contacting us at [email protected]
Michelle B.
I sent my item back and haven’t gotten my refund. When I check the site it says I have no orders. It seems like it should have better costumer service.
Reply from WalkinpetsJun 1, 2023
Good morning Michelle: Thanks for reaching out. Your refund is in process. The return has been received. Thanks
Patricia A S.
Returned 2 hock huggers to exchange for smaller size. Only received 1.
Reply from WalkinpetsJun 1, 2023
We are sorry to hear about this issue. We will be reaching out to rectify. Thanks for your patience and understanding as we address this issue.
Michael B.
Still hasn’t been delivered despite promises
Reply from WalkinpetsJun 1, 2023
Thanks for the review. Our apologies on missing the mark on this shipment. We look forward to making up for our shortcomings with your future transactions.
Heather H.
Ordered a chair for my frenchie, based on his weight, they recommended a medium. The wheels were wrong. New wheels came, but the whole frame is too big for him. Ordered the small, two harnesses provided. One entirely too small, the other's D-rings didn't match up with the frame. Very frustrating and disappointed. We were so anxious to try to get him moving, and this experience was terrible.
Reply from WalkinpetsJun 1, 2023
We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. Thank you for taking the time to bring this matter to our attention. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products. We will do better to ensure this doesn’t happen again.
