Great
Based on 3,139 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 107 reviews with 2 stars · Clear filters
The U.
Cart does not work. He only falls backwards. My neigbor has a much cheaper solution that he walks in perfectly. Reached out multiple times on Amazon with no response. Left Clip does not clasp propertly and comes undone everytime we unsuccessfully try to walk. Having a dog that recently lost the function of his back legs is already very stressful, this expensive experience has only made it worse.
Marcie M.
It will not stay on her. And when I do get it on, if she were to pee it would be in the harness and not on the ground. Who has time to wash it every time she goes potty? I don't.
Briana A.
Your QR codes on the how to assemble handbook are all expired !
Nancy N.
I am disappointed with my walk-in pets wheelchair. The tires do not work on my grass so my dog’s physical therapist who recommended you originally tried to order new wheels which we thought would work on grass/all terrains. We ordered wrong size which I called about returning/getting right size only to learn they’re the exact same ones.
Reply from WalkinpetsJan 6, 2025
Hello Nancy, Thank you for sharing your feedback. We're truly sorry to hear that the wheelchair hasn't worked as expected for your dog. We appreciate that you reached out and are glad we could assist you with facilitating the return process. We understand the frustration, especially after working with your dog’s physical therapist to find the right wheels. While our team assisted you with your return, we discovered that your dog's physical therapist had recommended smaller wheels (4"), which differed from the original wheels on the wheelchair (8"). We facilitated the return process and clarified that we only offer one style of all-terrain wheels, regardless of the size. Additionally, while the 4" and 8" wheels we offer are designed to work well on grass and all other terrains, it's important to keep in mind that the effectiveness of a wheelchair also depends on your pet’s strength and ability to propel the chair. If your dog doesn't have the strength to pull their hindquarters while they are in the wheelchair, even with all-terrain wheels, it may still have difficulty moving smoothly, regardless of the surface. If you find that the wheelchair isn't a suitable option for your pet, we’d be more than happy to help you explore alternative solutions. Your pet’s comfort and mobility are our top priorities, and we’re here to help you find the right fit. Please don’t hesitate to reach out with any further questions or concerns—we’re always available to assist! Best, The Walkin' Pets Team
Jack
Unfortunately the products I have ordered from Walkin pets are cheaply made and fall apart very quickly. They charge too much for their cheap products.
Reply from WalkinpetsDec 23, 2024
Hello Jack, Thank you for your feedback about our products. We take quality concerns seriously, which is why our wheelchair products come with a comprehensive 5-year warranty. While we're concerned to hear about the durability issues you've experienced, we noticed we haven't received any warranty claims or support requests from your account. We'd welcome the opportunity to learn more about the specific problems you've encountered and make things right. Our customer service team is ready to assist with repairs, replacements, or any other solution that would address your concerns. Please reach out to us at [email protected] with your order details and descriptions of the issue. Your satisfaction is important to us, and we want to ensure you get the full value from your investment in our mobility solutions. - Walkin' Pets Team
Nikki H.
Sad to say customer service has plummeted - I hope the company is ok! I am no longer able to get responses from Walkin Pets via phone or email. It’s made it much harder to navigate changes and purchases with my sweet “cart dog.”
for your O.
Sizing on the website isn't very accurate. I've had to make multiple orders before. This time I decided to order the medium/large and large and neither fit my dog's medium/large wheelchair or her. The return process is ridiculous. Not only did it cost me almost $30 for shipping, but they are also charging a $7 restocking fee per item. At this point I might as well keep the harnesses and sell them on ebay.
Joseph H.
Very difficult to adjust to the dog even though we bought the frame for a corgi. The halter piece being separate from the frame is a poor design. Not worth the money.
Reply from WalkinpetsJul 30, 2024
Hi Joseph, thanks for your review and your feedback. Please give us a call at (888) 253-0777 and we'll be happy to assist you in this matter! -Chelsea
