Timothy C.
Great customer service, but...DO YOUR HOMEWORK, or else you may be taken advantage of
This was a tough review to write...I had a handful of issues with my purchase, but in the end I walked away happy. The first issue was that I caught them trying to swap out the dial on the first watch that I purchased after I noticed that the invoice photo did not match the purchase photo. It appears that after I called them out, they tried to replace the incorrect dial with a correct one without telling me, but when the watch arrived and the dial and hands did not match, I knew that they had pulled a bait and switch. It was shady and someone without a little bit of knowledge of Rolex watches would not have noticed, but it stood out to me right away. They made it better by allowing me to exchange it for a different, slightly more expensive watch. This watch was beautiful. It was 20 years old, but in perfect condition, and offered to me as new old stock (their words exactly). However, it sure as hell didn't run like new! The crown was perpetually getting stuck and frequently would not pull out, and the power reserve would not last longer than about 35 hours (13 less than the 48 hour reserve that it is supposed to have). I sent the watch back to them for service, and I was not thrilled that they claimed to not be able to get more than 40 hours of reserve out it after servicing. They told me that the warranty that they provide does not cover this issue, to which I was flabbergasted. However, before the situation escalated, Corey suggested a full refund and that I purchase new in the future (even though this was not my first pre-owned Rolex; just the first that had issues). Although things didn't work out between us, Corey and Chris were courteous throughout the entire process and addressed all of my concerns in a timely manner. They were never rude to me even though I was abrasive with them at times, to which I have apologized. They sent me a full refund within a few days, no questions asked. I would recommend them, but please make sure that you do your homework first and know exactly what you are buying. Ask questions and take screenshots where necessary. Chris and Corey are good guys, and I hope you have a better experience with them than I did.