Great
Based on 469 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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WatchCo.com (watchco.com) has 469 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
469 approved reviews, newest moderated first
Virco
Despite an initial hick-up in communication, the seller delivered in excess of expectations. Good overall experience. Will use/buy from again.
Reply from WatchCo.comApr 16, 2018
We're glad to get this all worked out--thanks so much, Virgil! :)
IA
Great watch. Easy setup. Was a little scared after reading reviews but it was self explanatory (except for the leap year )
Reply from WatchCo.comFeb 16, 2018
Excellent to hear--thanks so much for choosing us!
Alex
I ordered two watches and the first time I waited a couple of weeks to find out that the order had been cancelled. I received no notice of this by email or by phone and had to ask them. I ordered a second time and it's taken almost 4 weeks to get the item in stock. No communication from them, I had to proactively contact them. Now PayPal authorisation has lapsed they have again cancelled my order. Would never use them again
Reply from WatchCo.comFeb 6, 2018
Hello Alex, We are very sorry for any confusion, but we are having some difficulty understanding your review. We did not cancel your original order--your credit card company did. The reason they gave us was because the information you provided on your order with us did not match up with the information they had on file for you. We sent an email to you regarding this, and your credit card company informed us that they did the same. The number you provided gave us a fast busy signal each time we made the international call to you. On your second order, the items were not listed as in stock on our site, and we emailed you the estimated ETA date from the manufacturer as well as emailed you all of the updates we received directly from Fossil regarding your two items. Unfortunately Fossil has continued to keep the out-of-stock models you chose on back order, and PayPal voids the transaction if the funds are not taken by the merchant within 30 days. PayPal canceled the second order, rather than us. We can forward the near dozen emails we sent to the email address on your order, so we're having difficulty understanding why you state you received no communication from us. Again, we are very sorry for all of the difficulty on your order, but we're not sure what more we could have done for you. If you have any ideas on how we can improve your experience with our company, please let us know so we can make it happen. Thanks so much, Alex!
Albert F.
Happy with the product and the delivery time. However I had little correspondence with regards to the progress of the item shipment and as such was unsure when it would arrive.
Reply from WatchCo.comJan 30, 2018
Excellent to hear, Albert! Were you also emailing us from a different email address? All the emails you sent from your address on the order got replies from us. Please let us know, and thanks so much!!
Micky128398
Very happy with the Fossil watch I purchased from The Watch Co. Priced significantly cheaper than I could find in Australia. Postage was relatively cheap and quite quick about 6-7 business days from the US!
Reply from WatchCo.comJan 20, 2018
Great to hear! And we're also loving how fast it arrived to you--thanks so much for choosing our small business!!
Nick
I don't generally write reviews, but I felt compelled to write a review since I have seen a lot of bad ones on here. I personally had a very good experience with them. Ordered a Helle knife on Sunday, had it by Thursday. They had the best price on-line and when I wrote to them about a shipping question, they got back to me really fast. I am very skeptical of online shops, but everything went well with them. Thanks, Nick
Reply from WatchCo.comJan 19, 2018
Thanks so much, Nick! We really appreciate you taking the time to post this and are thrilled to hear everything was up to your satisfaction. Please don't hesitate to contact us if you need anything else in the future! :)
Sandy
Excellent watch at a very fair price. Good communication and it arrived promptly and in excellent condition.
Reply from WatchCo.comJan 12, 2018
Awesome to hear, Sandy--thanks so much for doing business with us! :)
Jon W.
Great prices, free shipping offered, and in my case a holiday discount. Easy ordering and free Norton Shopping Guarantee included.
Reply from WatchCo.comJan 10, 2018
Fantastic to hear, Jon--glad you had a great experience with us! :)
