Bad
Based on 67 reviews
Water ATL1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Water ATL, we believe that your smile is a reflection of your unique style and personality. As the first fully customizable grillz retailer at scale, we are dedicated to helping you express yourself in a way that truly stands out.Our journey began with a passion for craftsmanship and a commitment to quality. Each piece we create is a testament to our dedication to excellence, blending cutting-edge technology with the timeless art of jewelry making. We understand that every customer is unique, and we strive to provide a personalized experience that meets your individual needs and exceeds your expectations.What sets Water ATL apart is our unwavering commitment to our community. We are not just a retailer; we are a family. We celebrate diversity, creativity, and the power of self-expression. Our customers are at the heart of everything we do, and we take pride in building lasting relationships based on trust and mutual respect.Join the Water ATL family and be a part of a movement that values authenticity, craftsmanship, and unity. Whether you're looking to make a bold statement or add a touch of elegance to your smile, we've got you covered. Together, let's create something extraordinary.Water ATL – Your smile, your way.
Water ATL (wateratl.co) has 67 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
67 approved reviews, newest moderated first
Alex
I got the Baguette Star Ring, and it looks axactly as pictured - shiny, stylish and well-crafted. I took my time deciding which one to go with, but in the end, I'm really happy with my choice. Customer Support was helpful and answered all my questions though I wish the response time was a bit quicker. Overall, I'm satisfied with my purchase and will likely consider buying there again.
Doliesha Angel N.
SCAMMERS... i'll be getting my money back though. the amount effort they put into their business to make a few hundreds is really embarrassing, learn a trade or something!?
Reply from Water ATLJun 19, 2025
Hi, We hear your frustration and understand why you feel the way you do. We know it’s beyond disappointing to feel like you’ve been scammed — and we take full accountability for the delays and lack of communication that led to that perception. The truth is, we went through a complete breakdown as a business. As the founder (Patrice Taffo), I had to pause everything because we didn’t have the funds to operate — not to make a few quick dollars, but to try to stay afloat during a very real crisis. That collapse affected customers like you in ways I truly regret. This wasn’t a scheme. It was a small business trying to survive, and in the process, we let people down. We’re working hard now to rebuild, fulfill every open order, and issue refunds where needed. If you haven’t received your refund yet, please reach out again — we’ll take care of it. No excuses. Warmest regards, Patrice Taffo Founder, Water ATL
bradford W.
It has been almost a year and I haven’t received my product they take your mold then you never hear from them..I only wanted two teeth done and the response from them are horrible, Patrice who owns the company will ghost you and have nothing to do with you.. they lie and lie and only promote celebrities.. they don’t take care of their real customers at all very disappointed in water atl… I gave them a chance never again they are scammers PLEASE BEWARE !
Reply from Water ATLJun 19, 2025
Hi, We’re truly sorry for the experience you’ve had. You’re absolutely right to be disappointed — waiting nearly a year with little communication and no product is completely unacceptable. We know how frustrating it must feel to be left in the dark, especially when all you wanted was a simple two-tooth grill. The truth is, Water ATL went through an extremely difficult period where we had to pause operations due to financial collapse. As the founder (Patrice Taffo), I take full accountability for the delays and for not being as responsive as I should’ve been during that time. It was never my intention to ignore or abandon any customer — I was doing everything I could just to keep the business alive. You're right: no one should feel like we care more about celebrity marketing than about the customers who actually support us. That’s something we’re working hard to correct as we rebuild. If you haven’t received your grill or a refund yet, please reach out again. We’ll either get your piece to you or issue a full refund — whatever you prefer. We're not hiding from our mistakes — we’re doing our best to make them right. Warmest regards, Patrice Taffo Founder, Water ATL
SN
this company will scam you, do NOT buy. the positive reviews are fake! I almost was BANNED from Affirm and my credit could have tanked had they not done a proper investigation. I was out $500 for no reason, as I bought this as a birthday present for myself. instead i was left stressed and scammed, having to go through my bank and then affirm because I was unaware of what steps I had to make. If you paid in 4, do not!!! dispute with your bank, dispute with affirm or whichever company because the bank is charged by the loan companies, NOT wateratl. because I did not know, I disputed with my bank and that caused me to owe $500 to affirm instead of Wateratl paying them. I then had to explain and wait months for them to clear me, i couldn’t use affirm for anything.
Reply from Water ATLJun 19, 2025
Hi, We’re truly sorry for what you went through — no one should ever have to deal with that kind of stress, especially over something meant to be a birthday gift. You’re absolutely right to feel hurt and upset. We want to be clear: Water ATL is not a scam, but we absolutely understand why it felt that way. We went through a major financial crisis last year that caused massive delays, shutdowns in operations, and poor communication across the board. It impacted hundreds of people who trusted us — and that includes you. Your situation with Affirm is exactly the kind of outcome we deeply regret. Customers should never be left figuring things out alone or left in the dark about how the payment process works. That was our failure to educate and support properly, and we take full accountability for it. We're now in the process of rebuilding, and many customers are finally receiving their orders or refunds. If you’ve already gone through the dispute process, we understand — but if there’s still anything we can do to make this right, we’re here. We’re sorry we made what should’ve been a joyful purchase into such a stressful experience. That was never the intention, and we’re working hard to be better from here forward. Warmest regards, Patrice Taffo Founder, Water ATL
Rainsparrow
Like others have stated, this company is a total scam. They take your money and your tooth mold and never send the product. I am filing a claim with my state attorney general and I recommend others do the same.
Reply from Water ATLJun 19, 2025
Hi, We understand your frustration completely, and we’re truly sorry. No one should ever feel like they’ve been scammed — and while we know how this experience may have looked, Water ATL is not a scam, just a business that went through a serious breakdown. As the founder (Patrice Taffo), I want to be fully transparent: we faced an intense financial collapse last year that forced us to pause production and operations altogether. During that time, orders were delayed, communication failed, and understandably, trust was lost. That’s 100% on us — and we take full responsibility. We recognize your right to take action if you feel wronged. If you haven’t already been refunded or received your product, please contact us again so we can either fulfill the order or return your funds. We’re not here to run from the damage — we’re here to make it right, one customer at a time. Thank you for your honesty and for holding us accountable. Warmest regards, Patrice Taffo Founder, Water ATL
Jordyn
Guarantee that every positive review on here is from themselves to keep up with the outstanding number of bad reviews. Although I did finally get a refund damn near a year later- I stated and remain true that I will NEVER stop informing others that this company is a Scam and needs to be shut down. They just keep on hurting others who put their trust in this "company" Please listen to all the 1-star reviews on here THEY ARE AS BAD AS EVERYONE IS SAYING THEY ARE, if not even worse. I pray you don't find out the hard way that this company is abysmal.
Reply from Water ATLJun 19, 2025
Hi, We hear you, and we’re truly sorry for the experience you had. Waiting nearly a year for a refund is unacceptable, and your trust was absolutely mishandled — we take full responsibility for that. That said, we want to clarify a few important things. While even one bad review is too many — because our goal is 100% satisfaction — it’s also true that Water ATL fulfilled over 1,600 orders last year. The number of negative reviews you see online represents a small fraction of the total customers we’ve served, but every single one still matters to us deeply. The reality is, we faced the kind of collapse many small businesses experience when they scale faster than they’re equipped to handle. We weren’t ready for the volume, and it exposed cracks in our operations, supply chain, and communication systems. That doesn’t excuse what happened, but it is the truth — and we’ve owned that publicly. As the founder (Patrice Taffo), I want you to know that we’ve been working hard to rebuild the right way — fulfilling orders again, issuing refunds, and rebuilding trust one person at a time. We know we’ve got a long road ahead, but we’re committed to fixing this. Thank you for holding us accountable. We’re not running from the mistakes — we’re learning from them and working every day to be better. Warmest regards, Patrice Taffo Founder, Water ATL
Samy M.
I give this 1 star because I cannot go any lower. DO NOT ORDER!! Never got product. Production issues after production issues. Slow response, disabled comments. Wanted to support but nothing worth supporting here. SHUT IT DOWN. Still haven’t received order, a joke!
Reply from Water ATLJun 19, 2025
Hi Samy, We completely understand your frustration, and we’re truly sorry for the experience you’ve had. Not receiving your order after waiting so long is unacceptable, and the delays and lack of communication are on us. The truth is, Water ATL faced serious production and financial challenges that forced us to pause operations and slow down dramatically. This was not the level of service we intended to provide, and I take full responsibility as the founder. We also regret that comments were disabled — this was done temporarily to manage overwhelming messages while we worked on solutions, not to silence customers. We’re rebuilding now, fulfilling orders again, and working hard to regain the trust of customers like you. If you haven’t received your product or a refund yet, please reach out directly — we want to make it right. Thank you for your patience and for giving us a chance. Warmest regards, Patrice Taffo Founder, Water ATL
Kennedy D.
Initially, they were fairly responsive stating that they were fully operational and had hiccups during their first few months in service which caused some delays, but they wanted to make sure I received my product by the deadline of Dec. 22. That was over 10 days ago. Since then nothing. I sent them a buff stone from another local business and realized how quickly grillz should take and what good costumer service looks like and yet, I still tried to give the benefit of the doubt I called their costumer service line (which can be found on BBB website for those that may need it), reached out to them via email and IG and no one responded. Yet, they are still posting about how all these different celebrities have received grillz from them and it just disappoints me because all I wanted to do was give them the opportunity to prove the negative feedback wrong, and they fell VERY WELL short of that.
Reply from Water ATLJun 19, 2025
Hi, We’re truly sorry we fell short of your expectations and the trust you placed in us. It’s clear that our communication and service after the initial contact did not meet the standards we aim for — and for that, I sincerely apologize. As the founder, I want to be transparent: Water ATL faced major operational challenges that impacted our ability to deliver on time and provide consistent support. We were navigating financial and staffing difficulties that caused delays and gaps in customer service. We completely understand how frustrating it is to compare us to a local business with fast service and great communication — and it’s something we’re working very hard to improve. Regarding the social media posts featuring celebrities, these were genuine, but we recognize that does not make up for the experiences of customers like you who were left waiting or unheard. If you still have concerns or need assistance, please reach out directly — we want to make this right. Thank you for giving us a chance, and for your honest feedback. Warmest regards, Patrice Taffo Founder, Water ATL
