Bad
Based on 67 reviews
Water ATL1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Water ATL, we believe that your smile is a reflection of your unique style and personality. As the first fully customizable grillz retailer at scale, we are dedicated to helping you express yourself in a way that truly stands out.Our journey began with a passion for craftsmanship and a commitment to quality. Each piece we create is a testament to our dedication to excellence, blending cutting-edge technology with the timeless art of jewelry making. We understand that every customer is unique, and we strive to provide a personalized experience that meets your individual needs and exceeds your expectations.What sets Water ATL apart is our unwavering commitment to our community. We are not just a retailer; we are a family. We celebrate diversity, creativity, and the power of self-expression. Our customers are at the heart of everything we do, and we take pride in building lasting relationships based on trust and mutual respect.Join the Water ATL family and be a part of a movement that values authenticity, craftsmanship, and unity. Whether you're looking to make a bold statement or add a touch of elegance to your smile, we've got you covered. Together, let's create something extraordinary.Water ATL – Your smile, your way.
Water ATL (wateratl.co) has 67 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
67 approved reviews, newest moderated first
Emily R.
Fast, efficient, and reliable! My order was completed much faster than anticipated, and they kept me informed every step of the way. Their commitment to quality really shows—every piece was perfect. I’m impressed by how seamless and transparent the entire process was. Highly recommend to anyone looking for quality and great customer service.
John T.
Exceptional service from start to finish! The communication was top-notch, and I appreciated how transparent they were about the timeline and what was happening at each stage. My order was completed so quickly, and the quality of the final pieces was outstanding. It’s rare to find a business that’s both efficient and detail-oriented. Will definitely be back!
Sarah M.
I couldn’t be happier with my experience! The turnaround time was incredibly fast, which was a pleasant surprise, and the team kept me updated every step of the way. They were transparent about the process, so I always knew what to expect. The quality of the pieces exceeded my expectations—I can tell they truly care about delivering excellent work. Highly recommend!
Matt C.
~SCAM~ I had one order with them that came in fairly decent in a reasonable amount of time. I put in a new order in June and all was going well, in August I received notification that it was in quality assurance review, however then everything went silent. I followed up several times and got the same "frozen funds" excuse as everyone else in mid-September. Which seems like a bullshit response considering in August the product was finished and being reviewed for quality. And now on my follow ups there is no response. I tried to be patient and hold out asking for a refund, but I realize that was a mistake. Pump and Dump
Reply from Water ATLNov 11, 2024
Hi , Thank you for sharing your experience, and we’re truly sorry for the disappointment you’ve felt with this order. We understand how frustrating it is to go from a positive experience to facing delays and a lack of clear updates. This is not the level of service we strive to provide, and we apologize for any frustration this has caused. To be transparent, as a small business working with a custom grillz production model, we encountered unexpected payout halts and backend issues in mid-2024, which severely impacted our ability to complete and ship orders. When your order entered quality assurance, it was unfortunately caught in the midst of these challenges, which we know sounds frustrating and may not feel like a sufficient explanation. Our team was stretched, and consistent communication fell short, which isn’t acceptable. The good news is that we’re now fully operational, and our processes have been optimized, allowing us to reduce our turnaround time significantly to 7-14 days, depending on the design. Most back orders have already been fulfilled, and we are committed to ensuring all remaining orders get to their rightful owners. If you’re open to it, please reach out to us at [email protected]. We’d like to review the status of your order directly and see how we can expedite the resolution or provide another option that works best for you. Thank you for your patience and understanding as we grow and overcome these early challenges. We’re dedicated to restoring your trust in us and ensuring a much better experience in the future. Best regards, Water ATL Support
Dominique B.
Absolute scam. 7 months, stopped responding, fake sob story. CON-ARTIST.
Reply from Water ATLNov 11, 2024
Hi Dominique, Thank you for your feedback. We understand the frustration you’ve been through with the wait and the lack of consistent communication, and we’re truly sorry for how disappointing this experience has been. Seven months is an unacceptable delay, and we take full responsibility for the inconvenience caused. This year has been incredibly challenging for us as a small, custom grillz business. We ran into significant issues, including payout halts, manufacturing delays, and backend setbacks that directly affected our ability to fulfill orders and provide regular updates. While none of this is an excuse, we want to be fully transparent about the hurdles we faced. We’ve worked tirelessly to overcome these issues and get back on track, and we couldn’t have done it without the patience and support of our customers. Thankfully, we’re now fully operational, with most back orders fulfilled and our turnaround times drastically reduced to 7-14 days, depending on the design. We’re here to ensure a smooth experience moving forward and would love the chance to restore your trust. If you’re open to it, please contact us directly at [email protected]. We’d be grateful for the chance to resolve this for you and show our commitment to making things right. Small businesses do take time to find their footing, and we appreciate the understanding you’ve shown us so far. Thank you again for your patience. We’re excited about the future and hope to have another opportunity to serve you better. Best regards, Water ATL Support
Fanaa
I placed my order in June and had tried reaching out multiple times on instagram and then email just to be told they are having “shipping issues”. I reached out again October 2nd and was told I was to receive my order “soon” or late October. It is now the END of October and I still haven’t gotten anything shipped. They encourage you to reach out then never respond, they have an order status that you can use on their website just for it to be blank and tell you theres no updates on your order and then never reply with any updates after you reach out. I want a refund but seeing how much they lack in their customer service I am sure there will be some excuse as to why I cant get my well spent money back. 5 months is ridiculous. 0 stars.
Reply from Water ATLNov 11, 2024
Hi, Thank you for reaching out, and we’re truly sorry for the frustrating experience you’ve had. We understand how upsetting it is to wait five months with limited updates and to feel unheard. This is not the experience we want for our customers, and we apologize for the disappointment and inconvenience this has caused. As a small, custom grillz business, we’ve faced unexpected challenges this year with shipping, payout halts, and backend delays that impacted our ability to fulfill orders and provide real-time updates. While these hurdles set us back significantly, we’ve worked incredibly hard to get past them. We understand this has been an exhausting process for our customers, and we appreciate the patience many have shown as we strive to overcome these issues and build a reliable operation. The good news is we’re now fully operational, with most back orders already fulfilled. Our turnaround times are now down to 7-14 days depending on the design, and our website’s order tracking tool has been updated to offer clearer information. We’d be happy to review your order details and discuss options for moving forward. Please reach out to us directly at [email protected], so we can assist you personally. We value each of our customers and are committed to making this right. Thank you again for your patience as we grow and work to provide the level of service you deserve. We’re excited about the future and hopeful for the chance to restore your trust. Best regards, Water ATL Support
Sweet Velvet J.
HUGE SCAM! Fake Business with fake sob story as to why they can’t send you your product. I ordered in MARCH 2024! It is now the end of OCTOBER! It started with then sending me like 4 mold kits over the first two months, saying they lost one and that the other two were only 85-90% usable. I would send back molds the day I received them and then be ignored via email, and or text. I had one guy call back once saying they’d have it shipped out within 2 weeks, Back in August ! NEVER HAPPENED ! About 6 weeks ago they sent out the big apology sob story email saying they had funds frozen, would give you a gift if you choose to wait the 4-5 weeks for them to finish your product and then when I emailed them to check in a 6 weeks. What do ya know. Ghosted lol. LONG STORY SHORT, COMPANY IS A HUGE SCAM. MAKING A BUSINESS IS FOR ADULTS AND NOT UNPREPARED CHILDREN USING SOCIAL MEDIA TO SCAM THOUSANDS OF PEOPLE.
Reply from Water ATLNov 11, 2024
Hi, Thank you for your honest feedback. We deeply regret the experience you’ve had, and we understand how frustrating this has been. Waiting since March and receiving multiple mold kits, only to face delays and feel left without answers, is incredibly disappointing. We take full responsibility and apologize sincerely for any lack of clarity and consistency in communication during this time. We faced some major, unexpected hurdles this year, including payout halts and manufacturing delays that severely disrupted our ability to fulfill orders on schedule. These setbacks also created inconsistencies in our customer service, as we struggled to keep up with inquiries and provide timely responses. We know these explanations can feel like “excuses,” and we completely understand why it has been difficult to remain patient through these ongoing challenges. However, we want to assure you that these issues were not permanent. Over the past few months, we have worked tirelessly to stabilize our operations, with most back orders now fulfilled and turnaround times significantly reduced to 7-14 days for new orders. For those still waiting, we are dedicated to ensuring every outstanding order is completed and shipped as quickly as possible. We would love to resolve this directly with you. Please reach out to us at [email protected] so we can personally assist with your order and any other concerns. We truly appreciate every customer who has supported us during this rocky start, and we’re committed to restoring your trust. Thank you for giving us the opportunity to make this right. Best regards, Water ATL Support
Jadda J.
I have not gotten an email or update on shipping or gift. I would like a refund at this point. I can not comment on social media or contact this company at all. I do not recommend it. My order was placed in August… it’s October.
Reply from Water ATLNov 11, 2024
Hi, Thank you for reaching out, and we’re truly sorry for the lack of updates you’ve experienced. It’s frustrating and disappointing to be left without clear information, and we apologize for any inconvenience this has caused. We encountered some significant challenges in recent months, which affected our shipping schedules and, regrettably, our ability to communicate as promptly as we wanted. We know that timely responses and reliable communication are essential, and we apologize for falling short in this area. Please know that this isn’t the experience we want for our customers, and we are committed to making things right. Since your order in August, we’ve worked hard to stabilize our processes, with back orders being fulfilled and a reduced turnaround time of 7-14 days for new orders. If you still wish to proceed with a refund or check on the status of your order, please reach out to us directly at [email protected], and our team will personally assist you. Thank you for your patience as we’ve worked to overcome these early hurdles. We hope to restore your confidence in us, and we’re here to help in any way we can. Best regards, Water ATL Support
