Reply from weCleanGarages.comJul 1, 2024
Dear Veronica,
We are truly sorry to hear about your negative experience and appreciate your feedback. We want to clarify the situation and ensure transparency.
First and foremost, we apologize for the scheduling mix-up that led to this misunderstanding. Our records indicate that there was indeed a scheduling error, and we made every effort to rectify the situation by offering to reschedule at your earliest convenience. Unfortunately, we were unable to find a suitable time, which led to your decision to cancel.
We want to emphasize that your payment was fully refunded, as evidenced by the documentation we provided. It is important to understand that a scam involves taking money without delivering a service and refusal to return the money. Given that you have received your payment back in full, we feel it is inaccurate to label our business as a scam.
We are committed to providing excellent service and maintaining the trust of our customers. We would have greatly preferred to resolve this issue to your satisfaction and regret that it didn’t work out as planned.
Regarding your comments on social media, please be advised that while we respect your right to share your experience, we kindly request that statements made are accurate and not defamatory. Our attorneys have advised that false claims could potentially be considered slander.
We value our customers and strive to provide the best possible service. Should you have any further concerns or if there is anything else we can do to address your dissatisfaction, please do not hesitate to reach out to us directly.
Thank you for your understanding.
Best regards,
Solomon Petersen
FSO
We Clean Garages
Stripe
Wednesday
To: Solomon Petersen >
Reply To: Stripe >
You lost a $898 USD
dispute from Veronica Ray
stripe
Hi Garage Cleaning Services,
Since you didn't submit evidence, PNC Bank decided in their customer's favor for the $898
USD dispute that Veronica Ray started on May 30, 2024. The dispute was created because the customer said they didn't receive the purchased product.
DISPUTE
INFORMATION
———————-
With all due respect to you, this matter is resolved and out of our hands. We have cooperated fully with our credit card provider and this matter is between you and your credit card company at this point.
Please note you are formally being warned about your characterization of myself and company. Should you continue to besmirch our name and myself, we will simply let the legal team take it from here and you can explain your views to the magistrate.
Govern yourself accordingly,
