Miller WeldmasterReviews of weldmaster.com

i have sent 2 mails and i have yet to get a response.

The T600 is very efficient. However, I have had issues with loose bolts and screws. The welder pulley screws just fell out. I checked the other side and it was loose as well. I called tech department and spoke with Chad, he was not customer friendly. He told me to fix it myself or pay for a tech to come. If I paid $30K for a machine. I could definitely afford for a tech to come out. I've had this machine for 3 months and for screws to just fall out and no support from this USA made product company is very disappointing.

I have a real problem with the way things have been handled one year into the purchase of our new 112 extreme, culminating in this last service call on 3-10. Since day one we have had a problem with the lasers burning out. We have replaced every laser on the unit at least once, and most of them two times already. We have replaced all of these lasers with our own labor. We have called into the service dept. multiple times and we have performed the tests they have asked for, and still no resolve to the continuing problem. Then about 4 weeks ago our ultrasonic cutter stopped working. The inside service and subsequent on-site service call for which i am writing this review was to find the problem with the laser burn out situation and to fix the ultrasonic cutter on our machine. We called into the service dept. two times about the ultrasonic cutter and possible remedies to solve the situation and both times we were told we get a call back when a solution had been found. We never received a call back on either occasion. On our third attempt to reach someone about the problem it was decided that we should have a tech come look at it. I emailed the service dept to get the ball rolling on getting an on site service set up. I was told that we would still owe $967.00 despite the machine being less than a year old. I agreed as we could not continue any longer without our cutter. I sent in the CC authorization form and went forward with scheduling the appointment. A few days went by and we did not have a confirmed date so I emailed inquiring about when the appointment would be. I was told that perhaps the best course of action would be to remove the cutter completely from the machine and send it in. This seemed a ridiculous ask so i replied and said that was not an option and that the lasers still required attention from an on site tech to ascertain the problem there. Miller agreed and went forward with scheduling a tech to come out. Once here the tech was able to fix the cutter by simply adjusting a screw on the back of the cutting apparatus. Took less than 2 minutes to perform, but somehow this could not be relayed to us on the three phone calls to inside service to ask about how to fix it. The tech was not able to fix the problem with the lasers, and to add insult to injury I now i have to replace three more myself because they didn't bring any with them despite the fact I told the inside service people that the lasers needed to be fixed. To sum this whole thing up I spent $100k plus on a machine that has a defect that they cannot seem to fix, i was charged another $967 for them to confirm that, and to top it all off I am spending more money paying my own employees to fix the problem every month when they burn out again.