Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Meron
Great masks with adjustable ear loops And fit comfortable
Reply from WellBeforeJan 25, 2024
Thank you for your kind feedback, Meron! We will always be here for you with the quality and comfort products you can always trust—that's a promise. Stay safe!
Mark C.
The 3D KN95 PRO mask with adjustable ear loops is the only KN95 that fits me around the nose and doesn't steam my glasses. The foam strip by the nose wire really helps.
Reply from WellBeforeJan 25, 2024
That's fantastic to hear, thank you for sharing your experience! We understand the struggle of finding a mask that fits comfortably and prevents glasses from fogging, so it's truly rewarding to know the 3D KN95 PRO with adjustable ear loops is working perfectly for you. Thanks again for choosing us, we'll always be here for you! Stay safe.
JV
Great customer service - very friendly and prompt. My issue was resolved very quickly and I will continue to shop with them in the future.
Reply from WellBeforeJan 25, 2024
Hi there! Thank you for your kind words! This means a lot to us, we are always happy to assist in any way we can, you may always contact us via email, chat or call. Stay safe!
JB
Masks look great quality and I love the variety of colors and design options. I ordered a size large thinking they would fit and was told I could return unopened masks if they were too big. Sure enough they were too big so I wrote customer service. The person I emailed made it so easy, responded right away and even refunded the costs without requiring a return. I bought regular size masks right away and will definitely be ordering from them again as needed.
Reply from WellBeforeJan 24, 2024
We're so happy to hear you love the mask quality and variety! Leaning about your positive experience, especially with our customer service, makes our day brighter. We're so glad our representative made the return and exchange process easy and seamless for you. We appreciate your feedback and can't wait to see you back soon! Until then, stay safe!
Arthur H.
It is a joy to know there's a company dedicated to not only our loved ones needs, but listens to situations and distressing concerns, and then helps to formulate and implement a plan. This is my experience.
Reply from WellBeforeJan 24, 2024
We're deeply touched by your kind words, and it truly means the world to know we were able to make a difference for your loved ones. We strongly believe in listening, understanding, and working together to find solutions that best fit our customers. Thank you for trusting us with your care, and for sharing your positive experience. It motivates us to keep striving every day.
Shayna
The products are great. The only thing I think that could make it better is if the shipping did not take so long. It takes longer than 6 days to receive my order. But shipping says 6 days for the fee I have to pay. Please make shipping quicker or maybe allow an expedited option. Thank you for your great products!
Reply from WellBeforeJan 23, 2024
Dear Shayna, Thank you for sharing your experience with us, we truly apologize for the shipping inconvenience encountered, as we understand the frustration this may have caused, we are happy to hear that you are overall happy with the product purchased. Kindly note, that we do have faster shipping options on one-time purchases, if you have any questions, about any future purchases, you may get in touch with us via chat, email, or phone call, as we are always here to help. Best Regards,
Nancy R.
The masks are great, best on the market. Delivery is slow.
Reply from WellBeforeJan 23, 2024
Dear Nancy, Thank you for your review, we truly apologize for the shipping inconvenience we understand the frustration, and we are happy to hear that you are overall happy with the product. Kindly note, that we are more than happy to assist if you have any questions or concerns, you may get in touch with us via chat, email, or phone call, and we are always here to help. Kind regards,
Deborah S.
I was able purchase well-made masks which arrived quickly. The adjustable ear loops make the masks fit comfortably and well.
Reply from WellBeforeJan 23, 2024
Dear Deborah, Thank you so much for the kind words and review, we are happy to hear the masks are comfortable and that they also arrived on time! Best Regards,
