Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Per F. G.
You sell very useful and good products and your service is excellent
Reply from WellBeforeSep 2, 2023
Hello Per, Thank you so much for your 5-star review, we are so glad to hear that our products and services have met your expectations. We hope to see you around soon! Sincerely,
Gladys
The size and materials of the kn94 masks has been changing frequently and without any notice. This affects the fit of the mask which is now too big and I have three packs of them. I am ver disappointed
Reply from WellBeforeSep 5, 2023
Hi Gladys, we're sorry to know this had happened with your latest order, so please let us clarify a bit. Our products are constantly made of the same materials, and with that we mean they are not changed in this matter, so we do not affect their efficiency, and safety for the user. However, we do make updates in the design to make them more comfortable for our customers based on the reviews we receive, like yours, but size is something we try to keep the same always, to avoid these problems, so please apologize us if the last order arrived in a different size. Finally, we would like to know a bit more about your issue, so please wait for an internal email so we can discuss this further. Thanks in advance for your kind reply, and please stay tuned.
Jennifer G.
I like the way wellbefore alerts me with an email several days prior to the next order. This allows me to take stock of my supplies and see if the order needs to be changed.
Reply from WellBeforeAug 31, 2023
Dear Jennifer, It’s always great to hear from satisfied customers like yourself. Thank you for taking the time to write such a positive review. We appreciate it. Hope you have a wonderful rest of your day. Best regards,
Karen T.
I highly recommend this company.
Reply from WellBeforeAug 31, 2023
Dear Karen, Thank you for your kind words! We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience. Best regards,
Ken L.
I have buying gloves with WellBefore.com for my employees since the pandemic. While other companies increased their prices way to much, their prices have been fair. We received our orders fast. I'm really satisfied with my purchase.
Reply from WellBeforeAug 31, 2023
Dear Ken, Thank you for your kind words! We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience. Hope to see you around soon! Best regards,
Linda D.
I have a auto ship on the kn95 mask. Always on time, never a problem and the mask is great when I need them. Had sent an email to customer service and received a response with 15 minutes. Always great service.
Reply from WellBeforeAug 29, 2023
Hello Linda, Thank you so much for your 5-star review. We are so glad to hear that our products and services have met your expectations. We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience. Best regards,
Vanessa C.
Making sure the my order is correct. Being consistent with the arrival time of my order. Consistent Communication is a crucial part of my experience and it is great. Be able to track my order. Great Job, keep up the great service.
Reply from WellBeforeAug 29, 2023
Hello Vanessa, Thank you for taking the time to write this review. We put a lot of effort into making our services as enjoyable as possible, so we are glad to hear that you are happy with it. That said, we noticed the rating was 4-stars and we want to know how we can serve you better. What was missing? How can we improve? Please, make yourself heard. We’d love to hear your feedback! Best regards,
Braun
Good products at a fair price!
Reply from WellBeforeAug 29, 2023
Thank you for your kind words Braun! this means a lot to us!
